Rated 4.3 out of 5 by 314
Rated 5.0 out of 5.0 by B0b s clean and friendly staff
The staff treated us with courtesy. The room was comfortable, a little disappointed with limited breakfast selection
February 8, 2016
Rated 1.0 out of 5.0 by Felix7734756373737 Charged for free stay
While the hotel was nice and the staff was nice, we were unhappy that we had to pay for a room after using points to get it free. We called early in the day and were told that we could use points (and the points were immediately deducted from our account). However, upon arriving at the hotel at 9pm, we were told we had to pay for the room. The front desk clerk was very apologetic, but she had no power to give the room for free, and her supervisor was unavailable after 5pm. The IHG Rewards call center also told us they could do nothing about it. After 3 weeks and repeated phone calls, we were finally credited the cost of the stay. Bottom line: We were dissatisfied over the lack of communication within IHG, inability of staff to correct problems, and unavailability of supervisors. Apparently, having Platinum status is meaningless.
February 6, 2016
Rated 5.0 out of 5.0 by Duck-in-the-water Great hotel stay
Was a wonderful place to spend the night! After driving in the pouring rain for 5 hours, this was a welcome stop.
February 4, 2016
Rated 5.0 out of 5.0 by the8middies A great place to stop during our travels
I was very impressed with the staff, they were extremely up beat and friendly. So refreshing after a long drive. The young lady that checked us in was very knowledgable of the area and directed us to exactly what we were looking for as a restaurant. The breakfast staff was very accommodating and helpful. My two boys 9
February 3, 2016
Rated 5.0 out of 5.0 by micki989 Comfortable bed. Nice hotel
Was clean and the beds were very comforable. Easy location to get to. Nice variety of surrounding restaurants.
February 2, 2016
Rated 4.0 out of 5.0 by Switch Blade Friendly Staff
Warm welcome, clean room and bathroom. The heat was very high when we first got there. The breakfast was out of eggs.
January 25, 2016
Rated 4.0 out of 5.0 by bogey137 Our Guess Room
The mattress could have been more comfortable and would you please fix the squeaky heater/air conditioner.
January 21, 2016
Rated 5.0 out of 5.0 by kc9906 Excellent Location
We have family located in Chickamauga, Chattanooga and other nearby towns. This location was ideal and close to food/shopping. The hotel was clean and the staff was friendly. Expectations were met.
January 21, 2016