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Rated 4.4 out of 5 by 404 reviewers.
Rated 5.0 out of 5.0 by The Visit I enjoyed everything about this hotel except that it was a bit to far from the action of Downtown. Next time I stay in Chattanooga I will stay downtown and only because it is in walking distance from the places I want. April 21, 2016
Rated 5.0 out of 5.0 by Exceptional Staff!! We really enjoyed our stay at Holiday Inn Express. The staff was very friendly and the rooms were comfortable. I would recommend to anyone staying in the Chattanooga area. The only negative thing about this stay was that the internet was down the entire time. I'm sure this is something that has since been resolved. April 20, 2016
Rated 4.0 out of 5.0 by Spring Break 2016 We booked pretty late and I'm guessing that's why our rate was so high. The facility itself is average, everything was well stocked and appeared clean. The staff however, displayed remarkable customer service. Desiree, from the dining area was the best. She definitely went above and beyond. She was friendly each morning and anticipated our needs. The other staff was also pretty friendly. It was a nice relaxing get away. With that being said, I will never pay that price for this hotel again. I understand that my rate may have been due to the timeliness of booking but the hotel wasn't worth that amount. April 13, 2016
Rated 5.0 out of 5.0 by Overall experience My family was very satisfied with the accommodations at the Holiday Inn in Chattanooga, TN. We will definitely visit this area again and staff at this Holiday Inn Express. April 11, 2016
Rated 4.0 out of 5.0 by Nice but a little pricy We stayed here using my Priority points (1 night) & I din't realize how expensive it was until we decided to stay another night. Especially since the hotel is out of the hub of the city, but it was still very close! The hotel staff was WONDERFUL!!!! Loved all the girls at the front desk!!! They gave us a lot of insight on the college we were touring (UTC) as well as things to do & places to eat in the city! April 8, 2016
Rated 4.0 out of 5.0 by Nice hotel and location This was a nice hotel with a nice location...a few minutes drive from downtown. April 4, 2016
Rated 2.0 out of 5.0 by not very happy My husband and I planned a nice get away from our six children and were so excited after booking the king Jacuzzi suite. We arrived and I started to check in and the manager at the front desk said that we did not book the Jacuzzi room. I knew that I had since I had called to make the reservation and made sure and then I called the 800number to get a military discount. When the lady on the 800 line made the military discount she changed the rooms and never informed me of these changes that were made. At check in I couldn't get the room I thought I had already paid for without paying an additional amount ofmoney. so I again called the 800 number while right at the front desk, noone would help me. They told me the lady changed it and that's what was done and it was a coaching issue they wouldwork on. No compensation for me at all. I was ticked! I wanted theroom though so I paid the money and then we went up to the room and when we tried the Jacuzzi it was a pieceofgarbage. Super small...cannot even fit 2 people and the jets didntwork. Completely disappointed! we told the front desk and they didn't seem to care that the Jacuzzi wasntworking. We will never stay in another hotel that doesn't care about the people that stay there. Also they said they didn't need to be giving the government discount to us but they were doing that as a kind gesture.......seriously? Government rate they gave us was normal rate so we didnt even get a dang discount. All and all I am dissappointed in our reservation issues and customer service both from the frint desk as well as the 800 number. I wish they would have understood that it was their error and compensated us accordingly. and no hot tub by the pool March 29, 2016
Rated 5.0 out of 5.0 by Great Rooms and Service Will stay here again. Comfortable rooms, great service, plenty of choices for breakfast, great food, very clean. Enjoyed our stay March 26, 2016
  • 2016-04-28 T12:46:33.766-05:00
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