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Rated 4.3 out of 5 by 387 reviewers.
Rated 3.0 out of 5.0 by Not Up to Expectations We have stayed in HIE's all over the US as this is our first choice when traveling. Not all are the same. Check-in was rated only fair as the clerk never smiled and seemed rushed. No acknowledgement of IHG Rewards. The A/C unit was so loud it was difficult to sleep when coming on and off. Middle of night had to just set fan so it ran all the time. Mattress was the old style, low to floor and too soft. Other HIE's on this trip had thicker, firmer and higher off floor styles. I give 5 stars to the breakfast room attendant. She was friendly and kind. This is the only HIE we have encountered that put out any product labeled Gluten Free. These were the Udis wrapped Blueberry Muffins. This was a pleasant surprise for my wife and much appreciated as she is Gluten intolerant. Hopefully, HIE's will follow suit in the future. July 31, 2015
Rated 3.0 out of 5.0 by Outdated Hotel with great staff The hotel was quite warm in public areas and the drain in the bathroom did not work. Internet was extremely slow. The only business computer did not have Microsoft Office Programs and I was unable to use the computer for my needs. The beds were comfortable but rooms need to be updated to Holiday Inn standards. The staff was extremely friendly and did a great job making the stay worthwhile. July 31, 2015
Rated 4.0 out of 5.0 by Convenient Location... Good location with easy access to I-24 and a short commute into downtown Chattanooga. The Internet speeds were good,decent channels to choose from on the telly and our room was kept clean daily. I stayed two nights on a points+cash rate. July 30, 2015
Rated 5.0 out of 5.0 by Southern Illinois Quest The Holiday Inn Express was a very nice place to visit. the staff members were very helpful and friendly. The fresh cookies were amazing! July 29, 2015
Rated 5.0 out of 5.0 by Continuous Improvement Keep up the good work... The exterior of the property was emaculately kept. The customer service was welcoming, although acknowledged as a rewards member, but I don't recall the clerk suggesting any points, etc. July 27, 2015
Rated 5.0 out of 5.0 by Close in yet far away Great location - close to everything we wanted to do in the area yet it was far enough away that an evening walk was quiet, safe and enjoyable. Staff was wonderful, facility was clean and well kept, couldn't have asked for a better experience. July 27, 2015
Rated 4.0 out of 5.0 by Staff very friendly everyone very nice and friendly....only problem was when using the pool area. It was extremely hot and humid in the pool area...Did not stay long.. July 21, 2015
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