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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 543 reviews
91%
Recommend This Property

Ratings Breakdown

543reviews

  • 5 Stars
    328
  • 4 Stars
    136
  • 3 Stars
    41
  • 2 Stars
    20
  • 1 Stars
    18

Good Location, average Customer Service

By

April 22, 2017

platinumelite

Checked in at 12 am, as I had next day flight at 7 am. Location was phenomenal.

Maybe it's because I was greeted better when I stayed within the past 5 days at the Intercontinental Times Square, Intercontinental Toronto Center, and a hotel that starts with the letter M at the Falls (not any sort of elite member), but I felt that the lady that checked me in was very... unwelcoming.

No conversation what so ever. I am fairly new to the whole Intercontinental rewards thing, and I am a Platinum Elite, so I did not know that I get bonus points upon arrival. I was told at the other Intercontinental locations, and I expected better communication.

The beds were comfortable, clean room and clean bathroom. The shower area was very weird. No glass door. 'locker room style.' Not sure if I can explain it right. You have to see it to believe it.

Overall, it fit my needs and I would recommend people there if they aren't too picky about the check in service, and if they want a place to crash close to the Buffalo Airport.

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Always a pleasure!

By

April 20, 2017

club

The staff is always pleasant and go above and beyond to accommodate us. The hotel is close to shopping and the airport. Would recommend this hotel to everyone!

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Fantastic room and great service

By

April 20, 2017

platinumelite

Stay here twice a month on business manager treats me great and her staff is friendly and very efficient

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Surprisingly quiet, with comfortable beds.

By

April 19, 2017

club

This hotel exceeded our expectations. We feared it would be noisy due to the proximity to the airport, but it really wasn't. The hotel grounds and interior were clean, the staff polite and generally attentive and my wife liked sleeping in the comfortable bed. The only downside - and this is unfortunately common with many hotels - is the noise of the HVAC system. All in all, we spent two comfortable nights in this hotel.

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Excellent hotel

By

April 12, 2017

Great hotel, clean, affordable and nice staff. Would highly recommend.

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Excellent

By

April 12, 2017

We were very pleased with the location and freindlyness of every one

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Great place to relax near Buffalo Airport

By

April 12, 2017

club

The hotel is conveniently located. Staff is extremely friendly and helpful. Great value!

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Nice place to stay

By

April 11, 2017

platinumelite

The hotel is a convenient place to stay before an early morning flight. They also have a very nice parking plan. I went on a 10 day vacation and parked my car in their lot and it was only $50. Very helpful staff and I will stay there again before my next flight.

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Nice Room great staff

By

April 10, 2017

club

Rooms are clean and the Staff are very friendly. The pool and spa area are very nice and roomy. The exercise area over looks the pool and out side view.

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Great service and room

By

April 05, 2017

club

Everything was excellent. The only problem is that I have a sleep number bed and have trouble sleeping anywhere else anymore. Everything else was an excellent experience especially the jacuzzi

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Excellent! Highly recommend

By

March 31, 2017

Great bed, wonderful shower and value! If you leave early, they will make a breakfast to go. I will always stay here for my trips to Buffalo.

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welcoming

By

March 27, 2017

great people at front desk. gave us great room, too bad we had to leave so early to catch a flight, would have been nice to relax in room

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