Rated 4.1 out of 5 by 41
Rated 5.0 out of 5.0 by Worktravel14 Nice hotel!
I have stayed at this hotel several times now because it is about half way between my home and work. The staff is very friendly and the rooms are always clean.
February 22, 2014
Rated 5.0 out of 5.0 by Jonon Staff is friendly and helpful
I travel for business and stay in many hotels/motels. The front desk staff in Chelsea were very helpful. The room was clean and comfortable.
February 13, 2014
Rated 2.0 out of 5.0 by BobbyKToday Never again
If a barking puppy dog is what you want to hear for 2 hours, then this is the place for you. If after you are 50% finished with your shower and the water pressure drops to a trickle, this is the place to stay. To Finnish off me stay I grabbed a cup of coffee only to find the coffee filled with coffee grounds. Due to I stay over 120 nights in hotels a year, am I asking too much? All I want is a clean, comfortable, quite place to stay with a understanding hotel staff when there is an issue.
January 26, 2014
Rated 5.0 out of 5.0 by Dchapman Great stay
Really enjoyed my recent stay. Lots of room, nice treadmills, good breakfast selection. I enjoyed the staff the most. Worked with 4 different staff members all whom were eager to help and very friendly. I will return on my next trip to Chelsea area.
January 17, 2014
Rated 3.0 out of 5.0 by Maureen1914 Inflexible manager/policy
I am a resident of the city of Chelsea who experienced a flood at my home during the subzero temperatures January 9, 2014. My fiancé and I stayed at this facility as a result. I booked 2 nights not knowing if I would need both. The clerk and manager at the time of check in made a point of tell us to notify them before 6pm the next day to avoid being charged an extra night. The next day at 430 pm I call the facility to notify them we wouldn't need that second night. I was told that it was "too late" for them to resell the room and I would be charged the extra night. After speaking to that night's manager, I was quite frustrated with her lack of empathy and was told I would be charged a late checkout fee of $69. Being misled by the previous night's staff, I felt I was not responsible for the late checkout time. I was not offered any other compensation as a result.
I told the manager, Dannell, that I was not happy with this outcome but was only told "I'm sorry you feel that way"
I will not be using this hotel in the future or recommending it to any visitors to our city.
January 14, 2014
Rated 5.0 out of 5.0 by Leaffan14 Winter Classic Visit
Great Stay...friendly people, clean comfortable accomodation for reasonable value...Chelsea is a nice little town...eat at the Common Grill if you can...fantastic!!
January 6, 2014
Rated 4.0 out of 5.0 by Redrackham Clean room but average service
Recognition of IHG membership at check-in.
Check-in agent was pleasant and jovial. Offered one complimentary bottle of water at check-in even though we were two people checking-in. Nevertheless I genuinely appreciated the gesture.
On the night of January 1st there was no water in the vending machine but when I brought it to the attention of the front desk, the nice lady at the front desk was kind enough to offer us a couple of complimentary bottles of water.
The not so good
On the night of Dec. 31st the smoke alarm went off in our room at 3:00am for no apparent reason. After about 20 minutes a lady and a man from the hotel staff were pounding at our door. The man came in pulled a chair, removed the alarm and left abruptly with a short apology. The alarm was never replaced the remainder of our trip (we checked out on January 2nd). No apology/explanation was offered at the front desk the next day or when we checked out.
The day we checked out I asked the lady at the front desk if we could have a bottle of water. The weather was bad outside and I didn't want to stop on the way to get a bottle of water on our return back to Canada. She abruptly told me that they only offer complimentary water at check-in and directed me to the vending machine. I did get the water from the vending machine but what bothered me most was the pettiness of this action. A bottle of water costs not more than $0.10 or $0.25. Surely that is not going to make a huge difference in the hotel's bottom line. As an IHG member, I was disappointed.
January 5, 2014
Rated 4.0 out of 5.0 by plricotta 7 night stay; clean room, great staff, breakfast could use some work.
No complaints at all except about breakfast variety. One recommendation about security.
Please offer more than 1 yogurt brand, especially when that is a 'fit' brand with artificial sweeteners. Please offer more fruit, fresh preferred, canned if necessary. PLEASE offer General Mills Cherrios, not some poor tasting off brand. Please offer some bread products with more fiber.
Also, I felt uncomfortable parking in the back and using the side entrances at night. More light would be better, both in the lot, and at the 2 side entrances.
Thank you for a fine overall stay.
December 17, 2013