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Holiday Inn Express Chicago - Magnificent Mile

640 N. Wabash Avenue , Chicago, Illinois 60611

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1582 reviews
86%
Recommend This Property

Ratings Breakdown

1582reviews

  • 5 Stars
    811
  • 4 Stars
    466
  • 3 Stars
    149
  • 2 Stars
    86
  • 1 Stars
    70

I'm giving a 5 star review but imagine my surprise....

By

April 22, 2018

I am the wife of the IHG account member. I did a pre-check at this hotel as I had 3 rooms and wanted to make sure they were together. They weren't, as I guess my call to the hotel a month earlier was not handled correctly. Anton(i'm pretty sure that was his name) did the check in with some help from another man at the desk. I am guessing Anton was relatively new. He told me that they would put a hold of $52 on my card. $50 for one room & a dollar each on the other 2. I used my debit card as my credit card was in the car. This is where the surprise comes in. Imagine my embarrassment when I couldn't use my debit card because an additional $78 was held on my card!! Why was I not informed of that? But besides that, everyone was great. I didn't get all their names but Maggie was nice as was the other female at the desk when we actually checked in. Even the Sox fan concierge was friendly(we had just come back from a Cubs game),

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