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Holiday Inn Express Chicago - Magnificent Mile

640 N. Wabash Avenue , Chicago, Illinois 60611

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 1618 reviews
86%
Recommend This Property

Ratings Breakdown

1618reviews

  • 5 Stars
    827
  • 4 Stars
    476
  • 3 Stars
    156
  • 2 Stars
    87
  • 1 Stars
    72

Terrible

By

May 29, 2018

club

Difficulty making reservation due to system “being down”

Took four phone calls to book a room for two adults and three children. Email confirmation came many hours later.

Upon arrival, find hotel is not handicap accessible. Front desk tells us there is only a single bed. I asked how 5 of us were to sleep in a single bed. They offer no option. Locate Anton who tells me I did not inform him how many people and it’s my fault. Finally give us a roll away bed and crib option. Room is soooo Small. Crib and roll away brought up and left. No one helped set up. Could not walk in the room to get to the bathroom.

Bathroom floor filthy. No toiletries. Bed skirt very dirty. Floor not vacuumed. Very disappointing. $104 wasted.

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