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Rated 4.1 out of 5 by 801 reviewers.
Rated 5.0 out of 5.0 Great Kept Secret Staff from door man to housekeeping friendly, accommodating and cheerful. Room is comfortable, bed was great with outstanding pillow: great night sleep. Location is perfect for a Chicago tourist, quick walk to train and Michigan Ave. Safe neighborhood with additional hotel security. Free hot breakfast was nice. August 28, 2015
Rated 4.0 out of 5.0 by SPIDERS The staff was very friendly on the phone and upon check in but the 5 brown hairy spiders I found was dispicable! 2 crawled out from under the microwave, one in the bathroom and 2 others in the room. Didnt make me really want to close my eyes at night! August 27, 2015
Rated 3.0 out of 5.0 by Tired Holiday Inn Express I enjoy the HI and HIE brands, especially the recently renovated properties. Yes, this is a reasonably priced hotel for Chicago downtown, but still expensive for what you get. My room was tiny and dingy. The bathroom had stray hairs behind the toilet. There is no room for a chair or any other amenities besides a coffee maker and ice bucket. I just couldn't relax as I can in other HIE properties. The staff was polite and friendly. Unfortunately, I won't be back. Even if the prices seems low, you get what you pay for. August 26, 2015
Rated 4.0 out of 5.0 by Good location Rooms are rather small but what can you expect for that price in Chicago downtown. Location is great just two blocks from Magnificent Mile. August 26, 2015
Rated 5.0 out of 5.0 by Tigers @ Cubs Great stay Location of this property was outstanding. Short walk to everything. Staff was very helpful. Even though it is an old Hotel, the renovations are great. I would recommend this Hotel to everyone. August 25, 2015
Rated 1.0 out of 5.0 by Lumpy bed, poor service When we arrived I was greeted as a platinum elite member and was told that I would be upgraded to their Executive Club Level room, it was 1501. It was the smallest Holiday Inn room that I ever stayed in. Two beds and a bench. No work desk with lamp, and no turn down service. Both beds were past there time for comfort. They were soft and very lumpy, not to Holiday Inn standards. The valet service was very poor. When we first called to have my car brought to the front of the hotel I was told it would take 5 to 10mins. for it to arrive. It took 35mins. When we returned that night there was no one in sight to drop my car off to, so I went inside and I found the valet in the dining area having a snack and watching TV. I gave him my keys and we went out to find a late night snack. As we were walking a few blocks away from the hotel we heard a car racing towards our direction. Surprise, it was my car speeding by with the valet driving way too fast. Mind you I paid $54.00 for poor service and someone abusing my car. When we returned to the hotel I went looking for the valet to tell him of my displeasure but I could not find him. Breakfast the next morning was my next disappointment, cheese and pepper omelets, sausage gravy and biscuits all ended up in the trash, not edible. While waiting 40mins. for my car I told the front desk of what happen last night and all I got was that they would look into it. Frustrated I just wanted to leave so I didn't say more. I love Holiday Inn but I will never use this hotel again. August 24, 2015
Rated 5.0 out of 5.0 by Comfy beds and a great breakfast! I took my adult children to Chicago for a family weekend. The hotel has a lot of personality. The building is compact, so the rooms are not big, but they are well-appointed with modern furnishings and design. We stayed two nights in two rooms, and we were centrally located within walking distance of great shopping, restaurants, and other sights. We would definitely stay here again! August 24, 2015
Rated 4.0 out of 5.0 by Great, Central, Downtown Location We have stayed at this hotel several times because it is in a choice location, with many of Chicago's downtown sites in walking distance. This includes Michigan Ave, the Water Tower, John Hancock, Rock n Roll McDonalds, Weber Grill, and a multitude of other great restaurants. Bloomingdales and Trader Joe's are across the street; Pizzeria Due and Grande Lux are one block. For the cost of downtown Chicago hotels, this one is reasonable. Every staff member we encountered was very, very friendly. The breakfast is ample and typical of Holiday Inn Express, with plenty of room for seating, even when breakfast time is busy. The rooms are small with just enough space to walk around the bed. Nice HD television with plenty of channels and movies on demand. No large dresser, but a night-stand size is in the small closet. There was a shower/tub in the bathroom. Plenty of hot water and nice shower head. The room temperature control is poor and the a/c worked poorly. We had two rooms on the ninth floor; in both rooms the cooling was inconsistent, doing only a tolerable comfort level. Other guests reported the same. I do not recall this being an issue in previous summer visits. My mattress was not comfortable, but the other room was okay. Good pillows. Parking is in a public garage right next to the hotel. You must go outside to access the hotel from the parking garage. Valet Service is available but more expensive. August 23, 2015
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