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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 525 reviews
91%
Recommend This Property

Ratings Breakdown

525reviews

  • 5 Stars
    348
  • 4 Stars
    113
  • 3 Stars
    36
  • 2 Stars
    15
  • 1 Stars
    13

Disappointed

By

July 24, 2017

Our family had 5 rooms reserved at this hotel for our family reunion. I booked 3 rooms several months ago.
The pool - it looked like it was an old pool from years ago that no one ever maintained. The picture on the website is not what it looks like! Our family had to clean out the leaves and my brother scraped out the green stuff on the bottom after his daughter complained to the front desk and they threw in 2 gallons of shock for the water.
I had booked my room for 4 nights. My bed was not made the entire time! The only time I did have my bed made one day was when I complained to the front desk.
I requested a handicap floor for my 86 and 87 year old parents and I checked with the front desk prior to their arrival on Friday. The lady said there was a room on the 1st floor that was for handicapped but she didn't hold it for them. They arrived 1 hour later and the same lady said - she gave that room away - when she knew I wanted that room. I talked to the manager and he was more concerned that he saw me at breakfast and wanted to know if I enjoyed the breakfast?
Needless to say - I do not recommend this hotel.

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Couple things to make better

By

July 24, 2017

platinumelite

My hours were 0230 - 1300 never was available for the breakfast. But usually good at most IHG hotels, waffles always better then the pancake maker - rubbery.

Hair dryer is always to "HOT" and dries your hair out. Wish it would be more selective on temperatures.

Also, suite is great - can there be two foot towels left when shower/toilet in different room then the sink. Always have to waste a towel to cover the flooring.

Neither are huge recommendations because over all great place to stay. Thx

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Great service

By

July 24, 2017

club

The lady at the front desk was GREAT! She printed our zoo tickets and helped us find good pizza for the kids.

Didn't sleep well, but it was due to people (probably kids) running up and down the halls and slamming doors until well after midnight on either our floor or the floor above.

Breakfast was good. Hot food was hot, cold food was cold.

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Just what we wanted

By

July 24, 2017

club

We were on a road trip and this place was right on our route. It was easy to make an online reservation, everything about the place was just what we expected, clean and comfy. There could have been a little more variety in the breakfast choices but the price can't be beat.

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Business.stay

By

July 23, 2017

Fast service, clean room and good location. Nice beds and pillows the reason why I stay jn IHG hotels.

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Ugh

By

July 19, 2017

club

Have had problems in the past with Charles not being friendly. This year was a lot better. Pool bottom not cleaned as well. Some kid took a poop outside the pool.

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Good place to stay

By

July 19, 2017

club

I had a great time at the hotel but upset the internet never worked.

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Platinum Spire Member Review

By

July 19, 2017

platinumelite

We have stayed in a lot of Holiday Inn Expresses. This Holiday Inn had a great staff which was very responsive to any concerns. The building though is just adequate. It needs a freshening.

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Pretty nice stay

By

July 19, 2017

platinumelite

Enjoyed my stay. No issues. Would like to see this property more modernized. Was happy the front desk called me to let me know when to come back to check in because I came to early.

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Awesome time

By

July 19, 2017

I went to Ohio to meet my boyfriend for the first time and the hotel was only 15 minutes away from his house!

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Poor Customer Service

By

July 18, 2017

Our check in took an hour. We asked for towels and wash cloths over a 24 hour period and never received them. My family could not take adequate showers. The air conditioning system in our room was not very cool at all. I had to purchase a fan to stay cool in the room and stand out in the hall way under the vent to cool off. The 2nd and 3rd shift staff were unprofessional and could care less if we had towels or not. The only proper customer service we received was from the 1st shift desk clerk who checked us out. She was very professional and empathetic. I know it was a holiday weekend, I have stayed at plenty of places during the holidays and it was never like this. I do nor recommend this particular Holiday Inn Express to anyone.

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Great breakfast

By

July 12, 2017

club

convenient location, friendly staff, great breakfast choices.

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