Rated 4.5 out of 5 by 113
Rated 5.0 out of 5.0 by Oby1 GREAT HOTEL
VERY NICE HOTEL. FRIENDLY STAFF. EXCELLENT APPEARANCE. WOULD RECOMMEND TO ANYONE.THE ROOMS ARE WELL KEPT AND VERY QUIET AT NIGHT.
July 3, 2014
Rated 5.0 out of 5.0 by walking around Holiday Inn Express
Very helpful employees! The breakfast could be improvedl.
July 1, 2014
Rated 1.0 out of 5.0 by Catherine June 2014 poor management
I wrote a previous review stating everything was wonderful except for the handicap accessible room reserved for my parents which was not available on check in. I mentioned no compensation was offered & that I had purchaasd a $20 chair for the shower to accommodate my dad. Cindy the manager called today to offer reimbursement for the chair. After reviewing my emails, I found one from her last August stating that she would "put the two-Queen bed handicap accessible room" as part of my room block. Another email later that month confirmed my reservation of two queen bed suite ADA. I called Cindy back to discuss further compensation as the error was the hotel's and not mine. Her words verbatim were "I am not sure I can do that because first of all you did not have to stay at this hotel..." REALLY??? My impression of this hotel has gone from good to poor because of management's response to my concern. I hope this is addressed so that someone else's elderly parents needs are met as my parents were not.
June 30, 2014