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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1371 reviews
92%
Recommend This Property

Ratings Breakdown

1371reviews

  • 5 Stars
    937
  • 4 Stars
    278
  • 3 Stars
    65
  • 2 Stars
    54
  • 1 Stars
    37

Location

By

February 26, 2017

club

It was a very good location for the concert I would stay there again if I was going to see another concert. Within walking distance. Close to the Casino and neat shops.

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Pillows and towels

By

February 26, 2017

club

The towels were very soft, this is the first time that I ever stayed a t a hotel and the towels were so soft. The pillows were very comfortable.
staff were very friendly

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Great stay!

By

February 26, 2017

club

The staff was friendly! The room was clean! Breakfast and complimentary drinks were great! The hotel's location was perfect. Waking distance to a variety of restaurants, the casino and Rock and Roll Hall of Fame. We had a great time and would go back!

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Comfortable bed and excellent service

By

February 26, 2017

club

Great place and perfect location in the middle of the city

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Above and beyond expectations

By

February 25, 2017

Nice room, clean, good view, good location. Very happy and we will be back!

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Excellent service, great location and comfortable room

By

February 23, 2017

platinumelite

Love staying here. Old rooms look modern and very comfortable. Service always excellent. Love the old tall windows and view of the city. Location is convenient and price is reasonable.

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Poor customer service

By

February 23, 2017

The staff were not friendly and very uninformative. But, the location really does make a difference. It's within walking distance of the House of Blues and countless bars, restaurants and shops

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Wonderful stay!

By

February 21, 2017

I absolutely loved the staff! They made my stay so enjoyable. Not only were they kind, but they also made my experience so much more personalized. They are incredibly kind and nice! Couldn't recommend a better staff!

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Great stay

By

February 21, 2017

The Holiday Inn Express Cleveland Downtown is a great hotel to stay in. Its location is excellent. The front desk staff was very friendly. The whirlpool room was wonderful.

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Spacious accommodations

By

February 20, 2017

platinumelite

The room was large and the beds were very comfortable. There was visible dust on the furniture but overall a nice room.

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The room was comfortable, and the location was great

By

February 20, 2017

I enjoyed my stay, and the staff were friendly. My room was not made up until late in the afternoon, and the girl kept forgetting to replenish coffee cups or empty the garbage cans.

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Great Staff

By

February 20, 2017

platinumelite

Great place to stay when in Cleveland. I will stay again next time I'm in the Cleveland area. The room was nice and the Staff was top notch.

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