Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1421 reviews
92%
Recommend This Property

Ratings Breakdown

1421reviews

  • 5 Stars
    974
  • 4 Stars
    289
  • 3 Stars
    66
  • 2 Stars
    55
  • 1 Stars
    37

Great location, comfortable stay

By

April 20, 2017

club

The unique layout and design of this hotel was a pleasant surprise. The guest rooms are spacious, comfortable and well-appointed. The designers have obviously worked with the existing architecture of this old building to create truly lovely guest rooms with original wood flooring, high ceilings and large windows, as well as all the modern necessities for guests.

The breakfast needs improvement, the layout of the buffet does not allow for good flow, the food is processed. They should consider less, but fresher options. Pastries, toast, fresh fruit and cereal would have sufficed rather than having to wait 15 minutes in line for re-heated frozen egg product. The coffee, however, was excellent!

Read More
Read Less

Greet place and service

By

April 20, 2017

club

The staff could not have been nicer. The cocktail hour was unexpected and so nice. The breakfast was outstanding. The staff was so nice and the location was great for our where we needed to go.

Read More
Read Less

Nice stay

By

April 18, 2017

club

The holiday inn in Cleveland has a Good location, tall ceilings, and a friendly staff.

Read More
Read Less

Downtown

By

April 17, 2017

club

This property offers a comfortable stay and access to downtown Cleveland's amenities. I would recommend to anybody to stay here.

Read More
Read Less

It was a great stay

By

April 15, 2017

From the time we got there from the nice lady at the desk all the way up to are room it was a great experience room was big nicely done up it was like a feel at home kinda stay I didn't wake up in time for breakfast so I can't say for sure but iam sure it's good too I would recommend place if anyone was to stay in downtown Cleveland!

Read More
Read Less

week end stay

By

April 12, 2017

club

needs a better mattress in room 1501. Room was clean and mostly comfortable. Had some difficultly with three rooms of guests on our floor. They were loud and even gave the police a hard time

Read More
Read Less

2 Blocks from Quicken Loans

By

April 11, 2017

club

Check in only took about 5-10 minutes. Room was nice a clean. Great Breakfast Variety. Staff was Very Nice.

Read More
Read Less

this is a poor example of a Holiday Inn

By

April 10, 2017

the valet service is terrible.
the breakfast food is stale.
the overall hotel is cold

Read More
Read Less

Excellent Staff, very clean

By

April 09, 2017

platinumelite

The staff was very professional and informative and friendly. Enjoyed the evening refreshments, everything was tasteful and very good. Room was great loved the hard wood floors, internet was great, along with the TV selections. Breakfast was good, had a great selection of different choices of what to eat.

Read More
Read Less

Yellow Water

By

April 07, 2017

club

I really didn't spend much time in the room as I was on business. I do recall having no bottled water in the room (not even to purchase) and when I got water out of the tap I couldn't see through it because it was yellow and cloudy.

Read More
Read Less

A satisfied guesr

By

April 06, 2017

club

The staff was very friendly also helpful. The Jacuzzi suite is always affordable. It is always clean. The breakfast was an added touch. No complaints

Read More
Read Less

Great!

By

April 06, 2017

club

It was a great place. There is so much to offer in walking distance. You definitely will never get board. It is a great area to take your family. It is a very kid friendly environment.

Read More
Read Less