Rated 4.4 out of 5 by 999
Rated 3.0 out of 5.0 by Pat727578 Perfect location, but sleeping a problem .
The location of this property was perfect for us. We could walk to everything we wanted to see and the restaurants we ate at. The rooms are spacious and clean. The ambiance of the old bank building with the original hardwood floors throughout is very nice. Sleeping was not good. The mattress was not comfortable-- felt old and worn, and the air conditioner is very loud and woke us up throughout the night. Also, the valet parking needed to be better staffed, as some of the time there was only one person to both park cars and retrieve cars, so long waits. Breakfast was no better or worse than any other like property, however, the room for breakfast was much nicer. With such a great property, a few details would make it remarkable.
October 4, 2015
Rated 5.0 out of 5.0 by whencanwego Excellent large, 15th floor corner room, with whirlpool & great views
We appreciated the upgrade to the large king suite, in recognition of our status as IHG platinum members. Location was good, too; we walked to Lake Erie for sunset one evening, and enjoyed dinner around the corner on 4th street (with entertainment and a lively dining scene outside in the beautiful weather) on another evening.
Breakfast room was freezing cold every morning. We enjoyed happy hour there on Wednesday, with barbeque & slaw and beer.
Enjoyed having the fridge and separate sink and countertop at the entrance to the room. I really liked the bathroom amenities, including the makeup remover cloth each day that was large enough to do a thorough job!
Whirlpool tub wasn't cleaned thoroughly before and after my baths (noticeable ring near the top of the tub, which I cleaned myself).
Self-parking is inconvenient for car access in the event of inclement weather. Valet is too expensive.
October 2, 2015
Rated 5.0 out of 5.0 by TJPRDA Solid Stay
Located in the downtown Cleveland area, hotel is very nice once you get inside. Parking is a little tricky, though they do have valet service. But the location of hotel allows many parts of the downtown area to remain in walking distance.
Rooms were very spacious and clean, staff friendly and free breakfast also very good. If staying in the downtown area, this is a good choice.
October 2, 2015