Rated 4.2 out of 5 by 342
Rated 4.0 out of 5.0 by Lfoot Large rooms with a great view
This trip to Cleveland was for fun and Holiday Inn Express was a great choice for us. Big, clean rooms and helpful, friendly staff, great location and good value for the money, which includes breakfast. The only issue we had was with the heating unit - it was extremely noisy every time it kicked on. Kept waking my husband up because it was an extremely cold night. Bowling alley across the road has excellent wings and they deliver!
February 28, 2014
Rated 5.0 out of 5.0 by Elba Comfortable rooms and great location
I stayed for 6 work weeks in this hotel, checking in and out on my days off, so I was on 6 different floors and 6 different rooms. All of the rooms were beautiful, comfortable, and equally satisfying. I can't recommend one floor over another, it is personal preference. I ate from the breakfast bar every morning and it was consistently good and well stocked. The staff was always friendly and helpful with all the checking in and out that I did. One Sunday in particular, I arrived with very little time before I had to go to work and a bus load of students were checking in before me, the front-desk clerk saw me, waved me forward, and speedily checked me in. That was really nice!
The only drawback to the hotel is the parking structure not being adjacent to the hotel. Its about 100 steps away but the structure is well-monitored so there aren't any problems there. I returned every night after midnight and didn't have any safety issues.
Great place to stay and I highly recommend it!
February 27, 2014
Rated 4.0 out of 5.0 by LizP83 Almost perfect
The room and staff were perfect except for a few things. I'm not one to nitpick, but there was more than one problem...
1. The fitted sheets would not stay in place. We woke up in the morning laying on the mattress, which was kind of gross.
2. The drain plug for the whirlpool tub was broken and they sent up the doorman to try and fix it. We got the tub to hold water, but it was constantly draining slowly and we had to continue to fill it up repeatedly.
3. When we asked for 2 more towels in the morning, it took 2 calls to the front desk and 20 minutes to get them. Again they sent the doorman up, but the delay caused us to be late checking out. Thankfully no additional charges for that though.
4. The curtains are so heavy and long that we were unable to close them completely. Sleeping in was one big thing we were looking forward to, but found difficult due to all the light flooding in.
We decided that we would stay here agin, but would be sure to mention these issues when reserving the room and check for these problems upon arrival. Really it's a beautiful hotel, in a perfect location, but they just need to step it up a notch.
February 26, 2014