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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 446 reviews
89%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    298
  • 4 Stars
    74
  • 3 Stars
    27
  • 2 Stars
    27
  • 1 Stars
    20

Comfortable bed and friendly staff

By

April 25, 2017

platinumelite

Great. Very comfortable and very friendly staff. Would recommend this hotel.

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I did not get the type room I reserved even after calling to verify.

By

April 24, 2017

Reserved a 2 queen exec room with sofa bed. Called to verify before check in and was told that was the type room I had. Upon check in I wasn't given that type room. The girl at the front desk was going to refund points but that has not happened either. Staff was nice just didn't follow thru with what they said they would do.

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Staff = Professional, accommodating

By

April 24, 2017

Great place to stay! Will be staying here regularly on visits to MC.

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MS overnight

By

April 21, 2017

Clean room. Courteous helpful staff. Breakfast could be improved upon.

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Clean and Refreshing

By

April 10, 2017

Stayed for one night for business. Did not incur any issues whatsoever and found this to be a very nice place to relax.

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Great Staff

By

April 04, 2017

club

The Staff was excellent and the rooms were spotless.

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Great value

By

April 03, 2017

Great location, great staff. There are some good restaurant choices nearby as well.

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front desk

By

April 02, 2017

always welcoming pleasant and informative. They are friendly courteous and go above and beyond.

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Amazing Staff

By

March 31, 2017

The staff here really make you feel at home. They really go above and beyond to make sure their guest have an enjoyable stay.

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Business

By

March 26, 2017

platinumelite

In town for a couple of nights for business. Put in an ADA room, presumably because it was last room available. Even though I called ahead to alert them I'd be checking in late, to avoid that very situation. Bill was mixed up, I had to fix that before leaving in AM. Gym had good free wieghts which was nice. Very loud neighbors and thin walls, had to run AC on high and lucky I had earplugs.

Probably look elsewhere if I'm in Jackson again.

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Clinton IHG

By

March 23, 2017

platinumelite

Hottub was broken but I all good stay. Used to have a sauna which would have been nice but guess it broke and they decided not to fix it

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Hotel stay

By

March 16, 2017

Bad horrible terrible would not stay at another one thanks We tried it I called avour one pacticular thing

Posted byHotelStaff
March 17, 2017
Thanks for your comments. We are very sorry you had issues and we will be handling them immediately. Hope you can give us another try. Thanks, Mgt.
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