Rated 4.2 out of 5 by 110
Rated 5.0 out of 5.0 by cheezer Great breakfast and nice clean room
Our stay was a quick trip and were glad a room was available at such a short notice. the convience of our to the parking area was a plus.
August 2, 2015
Rated 1.0 out of 5.0 by MichaelB22 Disappointing Stay
I have traveled extensively with the IHG group for years now, this was with out a doubt the worst experience I have had at any of their properties.
Upon checking in I quickly realized the Internet service was not working for my room. When I called down to have them help fix it, I was met with a very unfriendly response that their internet is fine and I need to contact their technical support company. A few seconds into my call with technical support they told me the router was not working for my room and they needed to contact the hotel to have maintenance come out (why you would make a guest do all the leg work is beyond me). After an hour I called down for an update and was sarcastically and impatiently told " it will be fixed when it is fixed." Five hours later I chalked the night up as a loss and told them I would like to speak to the manager in the morning (still waiting on that call.) Finally, I hit my boiling point when the young man at the front desk transferred a call to my room at 10:15 pm, already asleep I am awoke by their technical support people calling to see if I have internet yet, annoyed I got out of my bed and checked, still nothing, the woman on the phone asked for me to go stand in the hallway and see if I could get a signal.
For a company solely based on the principals of hospitality they fell drastically short; their rude behavior, lack of understanding of how to differentiate themselves from others has left me questioning my commitment to the IHG brand. As a platinum member and of all the great properties I have stayed at I can clearly see that there is a disconnect in their training of employees, and the IHG model. Clearly the case since it has been five days since I requested to hear from the manager.
August 1, 2015
Rated 4.0 out of 5.0 by dcfroe Good nights stay
Good comfortable room, nice staff. Breakfast was OK, not great.
Was not welcomed as a rewards member, is this a thing of the past?
July 22, 2015
Rated 4.0 out of 5.0 by MarkePekka Quiet and pleasant stay
We stayed at the Clinton Holiday Inn Express for 4 nights. It was nice to have a suite because we had friends who could come and visit us in the room. Even though we only needed the refrigerator it was nice to have the coffee maker and the microwave as well. Would have used the laundry room but it was difficult for a foreigner to use since one should have bought different things from the automat and the sign said that personnel won't help you with it.
As an European, American white, greesy and sugarly breakfasts are not appealing. More fresh things, whole wheats and natural youghurt etc., please.
July 21, 2015
Rated 5.0 out of 5.0 by little pumpkin Great location!
This hotel had great staff, lots of choices at breakfast, and comfortable rooms. I would stay here again and recommend it to others.
July 21, 2015
Rated 5.0 out of 5.0 by savvysmama Comfortable bed and great service.
Comfortable bed and great service. Rooms were very clean
July 16, 2015
Rated 3.0 out of 5.0 by Retiree65 Single night stay
Other than cleanliness of carpet/refrigerator, room met the required need for a single night stay.
July 9, 2015
Rated 5.0 out of 5.0 by Mal3bro Comfortable Bed, Relaxing Venue
I enjoyed my stay at this fine facility. Staying in Clinton, Ia. is one of my least favorite tasks. But, Holiday Inn Express was my oasis from the grimy reality that is Clinton!
If you have to stay in this town, do yourself a BIG FAVOR and stay at this fine Establishment!!
July 8, 2015