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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.3

based on 412 reviews
85%
Recommend This Property

Ratings Breakdown

412reviews

  • 5 Stars
    246
  • 4 Stars
    86
  • 3 Stars
    38
  • 2 Stars
    27
  • 1 Stars
    15

Poor Service

By

April 24, 2017

platinumelite

Left room just before noon after a late night arrival. Came back at about 8pm and room had not been serviced. It was an ADA room with poor shower drainage. Maid service had departed and got extra towels from front desk. Stayed 2 nights midweek and never received room cleaning service. aDA shower had obvious damage to the floor and drainage pattern and resulted in poor drainage getting entire bathroom wet even with most attentive showering. Even if cleaning service first stop was before noon not sure why a second sweep after noon hour isn't made to see if room is vacated with sign off the door before services depart for the day.

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Professional staff and immaculate suite

By

April 22, 2017

The staff was professional and courteous. My suite was super clean and crisp! For the weary traveler I would highly recommend this hotel as it was super quiet so you can rest without the constant noise of rude guest stomping around or kids running up and down the hallways. Breakfast was just right and had lots to choose from.

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Excellent

By

April 21, 2017

Always my first choice when staying in the area. Affordable, quiet, clean and cannot express my satisfaction with Holiday Inn Express.

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Poor stay

By

April 20, 2017

club

Bathroom was in poor shape, clean towels were stained and had hair on them. The carpet was worn, raw plywood was used for the bed frame. The bed linens were thin and very warm. Not the usual stay with this chain.

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Always a pleasant stay.

By

April 18, 2017

club

Holiday Inn Express has never disappointed. Quiet room, comfortable bed and pillows, great breakfast choices, and pleasant staff.

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Great Bargain

By

April 16, 2017

The lodging is close to the airport and to my business location.

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Nice room, great view

By

April 10, 2017

We had a suite on the end of the building facing Pike's Peak. So, a great view (except when the falling snow blocked the view!). Easy access to the airport, Powers corridor (N/S), and HWY 24 (E/W).

The staff was very friendly and ready to help at any time.

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na

By

April 10, 2017

club

Worse customer service I've ever encountered. The position of the day time manager needs to be reconsidered.

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You need better pillows

By

April 04, 2017

club

I didn't like the pillows need better pillows, pillows, pillows. The pillows suck I will bring my own if I have to stay at Holiday inn Express

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Trip to the Grand Canyon - passing through

By

April 02, 2017

club

Comfort with a gorgeous view. The room was comfortable and clean. It would be nice to have more choices for people with allergies at the breakfast bar.

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Foot Prints

By

March 28, 2017

A better choice than the H.I.E. Colorado Springs North. My only concern was a housekeeping issue... dirty foot prints on the bathroom floor which I photographed, cleaned up myself and brought to the attention of the desk staff.

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Nice stay

By

March 27, 2017

platinumelite

Note the Holiday Inn next door is closed down, so the restaurant is also closed. Although next to the airport there are no restaurants nearby except the Airplane which is a good place to eat. Room and staff were excellent.

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