Rated 4.0 out of 5 by 172
Rated 1.0 out of 5.0 by Kjznov84 Very poor management
We drove from Chicago, IL to Covington, GA because we were moving to Monroe, GA. We had our dog with us and specifically booked this hotel because they claim it's pet friendly as long as the dog is not aggressive. Our dog is part beagle and barked a total of 6 times (yes, I was counting because I was nervous about him disturbing others even though it was just evening.) Just one bark each (6) our entire stay mind you. This was pretty good for him.
We spoke to staff members when we checked in and they appeared very understanding of our situation (plus we had no place to go). They assured us a little barking was understandable. That put us at ease.
The next morning I took the dog out to relieve himself, and who I believed was one of the managers was walking up the stairs towards us. Our dog barked at her twice wanting to meet her. She pulled her arms in and flattened herself against the wall. Yes, this looked rediculous. In fact, hotel guests were gawking at her, not even us. She was approximately 10 feet away and he of course was on a leash.
She then told us later that there were three guest complaints about him. Which I highly doubt, because he only barked a few times as stated above. One complaint maybe. She then said it would probably be best if we left. So we checked out a day early with no refund per the pet policy.
Please don't advertise as a pet friendly hotel when you have over dramatic staff members who have a problem with a little barking. If you're a hotel that allows dogs, then some barking has to be expected.
We were really put in a bad position because of her. We feel like our money was stolen from us. Sadly, my husband is a rewards member, but I don't see us using your facilities again anytime soon. Dog or no dog.
June 12, 2016
Rated 3.0 out of 5.0 by DM Lorenz Nice clean, comfortable hotel. But, poor WIFi.
My wife and I stayed here for one night. It was combined business/pleasure.
I am a Platinum member.
There were two issues with the stay.
1. Platinum members are entitled to room upgrades on a space available basis. However, if you are using a rewards night, you are not automatically entitled to an upgrade, according to the letter of the law. I am aware of that.
However, as a goodwill customer gesture, I have always been afforded an upgrade when using rewards nights, if the upgrade was available and would not impact the hotel negatively in any way.
At this location, they were like...NO WAY, NO DICE, FORGET IT!! And, there were Kings available. So, we had to sleep in a Queen. I am 6'5" and my wife is 5'11".
So, not impressed with the customer service experience at this location.
2. When we attempted to use the WIFI, it would let you log on, but you could not surf! That was the same for my IPAD, iPhone and laptop. Also, my wife's iPhone.
I went to the front desk and said you need to restart your router. They did...many hours later. Not a great, concerned response.
With those concerns aside, the hotel was clean and comfortable! The HVAC systems worked flawlessly! The bathrooms were clean and sell stocked. The room was comfortable and clean.
One interesting note. The room had no closet?????
I don't believe I have ever had that situation before. If there was no built in closet, then there was a sort of portable two door closet. But, this room had no place to hang clothes.
I would recommend this hotel to anyone, with the caveat that the WIFI is going to be working. And, if they do not need an upgrade and are using reward nights.
Other than that, it was a comfortable stay.
June 8, 2016
Rated 5.0 out of 5.0 by Drillsgt833 Covington Holiday Inn Great choice
Great place to stay. Great staff always nice and helpful. Rooms are spacious, clean, and comfortable.
June 6, 2016