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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.1

based on 856 reviews
87%
Recommend This Property

Ratings Breakdown

856reviews

  • 5 Stars
    396
  • 4 Stars
    283
  • 3 Stars
    100
  • 2 Stars
    41
  • 1 Stars
    36

Atencion al cliente excelente!!

By

June 25, 2017

club

Asisisti a un entrenamiento en Virgin Atlantic fue la razón por la cual me hospede en Holiday inn Gatwick , El dia anterior me hospede en Otro Holiday inn (LHR term 5) y tuve algunos contratiempos mi habitación no sirvio el aire acondicionado y tuve que cambiarme de cuarto dos ocasiones en un dia y en su Hotel en Gatwick mi experiencia fue totalmente differente desde que llegue me recibieron muy amablemente ( Shannon) la recepcionista que a pesar de que llegue temprano antes de la hora de checknin me explico amablemente que no tenia cuarto listo aun para nosotros ( mis dos hijos y yo estabamos celebrando el dia de el padre) pero me ofrecio guardar nuestras maletas asi que esperamos en el lobby no fue por mucho tiempo cuando Shannon nos dijo que ya tenia un cuarto listo y nos dio las tarjetas de acceso llegamos al cuarto y mi sorpresa fue que estaba limpio y listo para tres personas internet muy rapido y muy confortable y no tuve que pedir extra toalla en la tarde utilice el servicio de impresora para imprmir mis boletos de avión y ,,Cristina muy amablemente me atendio y me pregunto que si preferia hablar espanol o ,,Ingles y hablamos en mi Idioma natal, Cristina con su atención me hizo sentir muy confortable! 5 estrellas para la atencion al cliente por Cristina y Shannon lo mejor su Calidez de trato gracias!!

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Excellent customer service

By

June 22, 2017

club

Staff are prepared to go the extra mile to help. Arranged for an early breakfast for us as our flight was an early one.

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Disappointing but adequate for one night

By

June 22, 2017

platinumelite

Excellent and responsive staff. Room deficiencies (e.g. uncomfortable bed, poor air conditioning) most likely limited to the specific room.

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Excellent stay

By

June 20, 2017

club

From arriving to leaving after a one night stay all staff were welcoming and helpful. The room had a problem with the soap dispenser but was fixed immediately by maintenance. More coffee and tea for the room promptly arrived on request. (Would have liked biscuits too.). Breakfast very good but but would be boring if staying longer, all hot food piping hot and replenished quickly. In fact all requests in any area were responded to quickly and efficiently.

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Nearly all I needed for business stay

By

June 20, 2017

club

The room was clean and comfortable enough, and I was able to black the room out completely during night shift stays.
Staff were friendly and helpful, and the front desk was almost always manned when I went past it.
No fridge in the room which is a disappointment, also I had thought there were gym facilities. However the hotel is within easy walking distance of the town center and local amenities.

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good location for Gatwick

By

June 16, 2017

good, clean comfortable room, good location. good value

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Friendly staff

By

June 14, 2017

club

Comfortable room and bed, efficient friendly staff , good parking, would stay again

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Reception staff rude

By

June 12, 2017

club

Standard H I Express, room OK but receptionist very rude on arrival. Breakfast not as good as other H I Express's: has to chase stall for cutlery when it ran out, only two cereals to choose from, no porridge available.
Most guests didn't care as they were only staying one night before their flight from Gatwick, this shouldn't be a reason for the staff to take such an off-hand attitude to their guests.

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Very clean and friendly

By

June 12, 2017

club

We found this hotel perfect for getting to Gatwick airport, the rooms are very clean, great shower and friendly staff!

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Nice room, shame about the breakfast.

By

June 12, 2017

club

The hotel is of good quality and what you would expect from a Holiday Inn Express, with comfortable beds and pillows. The only negative point for me is the breakfast. There was limited selection and what was available wasn't tasty and I felt was poor quality.

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Great overall value

By

June 12, 2017

club

Stayed May 2017. Staff were great ... it was a shame the previous occupants underwear had not been removed... nevertheless our room was all set up for us including a cot which was great as we arrived late and it removed the stress of dealing with it.. breakfast was lovely lots to chose from and the witing staff were very friendly and efficient...

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Good value and great service

By

June 11, 2017

platinumelite

Have stayed here a few times now while travelling via Gatwick. Great value hotel considering location. Rooms all good standard and very clean. Would definitely recommend and will be using here again in the future.

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