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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 609 reviews
95%
Recommend This Property

Ratings Breakdown

609reviews

  • 5 Stars
    480
  • 4 Stars
    79
  • 3 Stars
    26
  • 2 Stars
    14
  • 1 Stars
    10

Friendly and helpful staff

By

June 28, 2017

club

The hotel was friendly, the amenities were great. We didn't get a chance to try breakfast due to the fact it was a big delay because of loss of key.

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Quality Place To Stay

By

June 27, 2017

Great location just off the Highway. Just a little hard to find based on signage.

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Great stay

By

June 26, 2017

club

Great stay. Relaxing. Stay every visit that I travel to West Virginia. Would recommend to others

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Exceptional staff

By

June 25, 2017

club

Every staff person you encounter are friendly and go above and beyond to help you. I will continue to stay at this hotel while visiting family in the St. Alban's area.

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Update bathroom

By

June 22, 2017

Overall is was a good place to stay,but have someone look into the bathrooms.

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Hot tub

By

June 19, 2017

club

There was no hot tub. I think it said on the website they had one.

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Mrs

By

June 19, 2017

club

Had a good stay. No complaimts, other than the bathroom had a strong smell of urine

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Feels like home

By

June 17, 2017

club

The customer service was excellent. The room was spotless. We relaxed in the indoor pool. The beds were so comfortable. In the morning, the hot breakfast was just what we needed to start our day.

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Ritz Carlton treatment for great price

By

June 14, 2017

club

After checking in I received a call from front desk making sure everything in my room was ok. Room was great!wow what service!

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Friendly staff

By

June 13, 2017

club

Overall, this was a great place to stay for the night. The entire staff was friendly and helpful. The breakfast was good

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Friendly Service

By

June 11, 2017

Christy and Debbie were very friendly and accommodating. We will return

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Nice stay

By

June 08, 2017

club

Friendly staff,clean rooms,loved the pillows, wish I could have stayed longer. Also good location.

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