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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4,6

based on 566 reviews
94%
Recommend This Property

Ratings Breakdown

566reviews

  • 5 Stars
    446
  • 4 Stars
    72
  • 3 Stars
    25
  • 2 Stars
    13
  • 1 Stars
    10

Shocked at the quality of this place!

By

26. April 2017

club

Every part of our stay here was excellent. The staff were extremely friendly and helpful. Everyone was very attentive to all the guests at the hotel.

Very clean room, gym and breakfast area. Bed and pillows were very comfortable. Everything was super clean.

Every breakfast option you could want! So much better than other free breakfasts I've gotten at pricier hotels. They had fresh eggs, granola, yogurt, waffles, fruit, nuts, and so much more.

This place runs a tight ship! Will definitely be back!

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Clean hotel, friendly staff

By

26. April 2017

platinumelite

Excellent property. I select Holiday Inn Express whenever possible (which is 90% of the time) because my experience with the properties have been exceptional and value driven.

The room was clean, the bed was comfortable, the property was easy to find and the staff very friendly.

Thank you!

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Great Place to Stay

By

26. April 2017

platinumelite

Great play to stay. Clean and well kept. Great breakfast!

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Great place,

By

24. April 2017

platinumelite

Clean, quiet, professional staff. Easy access from freeway

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Great Staff

By

24. April 2017

Always a pleasure to spend some time at the HIE - Cross Lanes, WV. Staff is always very friendly

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Perfect delivery of my expectations.

By

23. April 2017

club

I begin by saying each review I write becomes closer and closer to the same. I say this as an overwhelmingly positive characteristic of the brand. This brand of hotel consistently delivers the same great experience regardless of the property location.

Specific to this property:
1) I was greeted the moment I walked through the door and checked in within two minutes of arriving. While checking in I asked a couple questions about the area (dinner time) to which I received great answers. I was provided two cold bottles of water at checkin. While this may seem like a generic gesture, it is one I felt positively differentiated my stay from others with this brand.
2) The room was equipped with a desk, chair, king bed, mini-refrigerator and other amenities that enabled me to accomplish anything I required during my brief stay.
3) Staff were always close enough to provide assistance without being so close as to invade my space. (This is a big one for me.)

Thank you for yet another terrific experience.

Regards,
Bryan

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Cross Roads

By

23. April 2017

Good property and staff. One restaurant within walking distance.

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Amazing Service

By

22. April 2017

club

I travel for work and really feel like home coming here. So much so that I have booked months in advance. They really are amazing and the facility itself has been fantastic.

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Comfortable

By

22. April 2017

club

Everthing was great. Clean room, clean pool, great staff. Would recommend the hotel to offer a more healthy variety breakfast.

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Little hard to find but worth finding

By

21. April 2017

club

Very nice hotel. It was very clean and the staff was super. I will definitely book again if I have to return to this area.

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Relaxed nights sleep

By

20. April 2017

club

The bed was very comfortable and the room was quiet. Both contributed to a relaxing night's sleep

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Very nice accomodations

By

20. April 2017

club

Great choice when staying in the Charleston area. The hotel is clean, comfortable and convenient to the city.

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