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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 414 reviews
92%
Recommend This Property

Ratings Breakdown

414reviews

  • 5 Stars
    291
  • 4 Stars
    70
  • 3 Stars
    22
  • 2 Stars
    20
  • 1 Stars
    11

Great stay!

By

June 19, 2017

club

Went off without a hitch! The staff was great and able to attend to all of my needs. Especially, the wake up calls that I needed while I was in town for work!

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Needs work but has potential

By

June 17, 2017

Our fridge didn't work when we checked in and we spoke with the front desk and they promised to get back with us, then had to call again and we're told management would get with us the next day. When housekeeping came through the next afternoon we asked them again and they radioed the manager on duty. A manager came up to make sure it wasn't working and said they'd get back with us. Finally after 5pm, a maintenance guy brought another fridge and swapped them out. It may not be a big deal to most but we had a gallon of milk for our toddler and we're keeping it in ice in the sink and covered with towels. It was a huge inconvenience for us for an entire day. The top drawer of the dresser holding the tv wouldn't stay closed. It would slide all the way out and was a bit of a nuisance as we passed it each time. The beds could be nice but have some kind of rough mattress pad under the sheet that made it uncomfortable and sweaty. There is paint sloppy touch up paint drops everywhere, on the floor, light fixtures, etc. There is not much sound barriers between floors or walls. The breakfast seemed like it had been reheated over the last few days. The eggs were rubber like and the biscuits were hard as a rock. The housekeeping seemed to do a good job as the room was very clean. The pool and hot tub are wonderful and we enjoyed them very much! With some positive and encouraging leadership, this could be a great hotel. Most issues are fixable.

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Great service

By

June 14, 2017

club

Staff was really helpfull and polite had a great time during the stay here

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Excellent and economical place to stay

By

June 13, 2017

club

If you have business to attend in Downtown Dallas and cannot afford the price of hotels in downtown, please check this hotel out. The location is 10 minutes drive to the downtown. You can take Uber to avoid paying for parking and can still save money compared to staying in an hotel in downtown. In addition, you can get a good start in the morning with an excellent breakfast! Access to Walmart, restaurants, and other shopping houses. You can just walk over to your place of interest from the hotel. Despite being close to these other amenities, the environment is still very quiet!

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Nice property

By

June 13, 2017

I was pleasantly surprised at the comfort level and amenities at this facility. It is close to a very busy intersection, but this was no problem. Aside from some noise from the next door neighbor, everything was great, something I expect from Holiday Inn Express.

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Nice place

By

June 08, 2017

club

Nice staff big room. Good stay. I would stay here again.

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Convenient

By

June 07, 2017

Close to downtown Dallas, Had a great stay and staff was very professional.

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Newly remodeled rooms

By

June 07, 2017

Nice newly remodeled rooms. Friendly accommodating staff.

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Great location and friendly staff

By

June 06, 2017

I am a loyal IHG member, travel a lot and always look for a Holiday Inn Express as first choice. The staff at this hotel was extremely friendly and resourceful. They knew the surrounding area, recommended great restaurants, and also helped with directions.

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Comfortable bed and great service

By

June 05, 2017

club

Love the location and the people. Everyone was helpful and the rooms where clean

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Good place

By

June 04, 2017

Convenient location. Close to airport and downtown.Quiet place.

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Beautiful Express

By

May 26, 2017

Fantastic property going thru renovations and still super nice. Pool area is awesome staff was helpful and nice would stay here again in a heartbeat.

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