Rated 4.4 out of 5 by 208
Rated 5.0 out of 5.0 by eaglema Holiday Inn Express review
The air conditioner unit in the room a little noisy, otherwise great stay.
October 7, 2015
Rated 2.0 out of 5.0 by snackaroo Poor management/irresponsible/inconsiderate/did not care
Arrived at this property at 3:05 p.m., check-in was supposed to be 3:00 p.m. Greeted by a kind, professional and polite front desk agent, who told us, that unfortunately, due to a shortage of cleaning staff, the room was not ready. She offered her apology. We waited for an hour in the lobby, after a very long drive, no cold beverages were offered while we waited. No one ever came over to us to apprise us of the status of our room. Finally, after an hour, we went to the front desk and was then told that a room was ready and we were given a key. The desk agent who waited on us (a different one) was also polite, courteous, and professional. She also apologized for the delay. The manager, (who was on the property) never came out to express his apology or offer any consolation for our major inconvenience). The room was extremely noisy. After an hour's wait, we were given a room on the floor with children who were part of a baseball team. They were up and noisy all night. It was difficult to sleep. As a result, we did not sleep consistently nor well.
We had an extremely poor, disappointing, and frustrating experience. Upon our departure, we asked that the manager call us so that we could express our concerns, he never did. I called a couple of days later to speak with him, again, he would not speak to me nor return my phone call. This manager showed total disrespect and disregard for us as customers, as well as functional and managerial irresponsibility in operating a hotel in the most basic, efficient way. His customer service skills are deplorable and shameful. I do not understand why he does not understand nor practice excellent customer service behavior in a business that thrives off the "customer experience." He, most assuredly, can benefit from serious leadership and customer service training, and it should be mandatory. He does not represent the IHG Hotel Group well at all.
October 6, 2015
Rated 4.0 out of 5.0 by Jguz Well staffed and conveniently located
Overall good stay. Close to food locations and easily accessible to freeways.
October 5, 2015