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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 491 reviews
84%
Recommend This Property

Ratings Breakdown

491reviews

  • 5 Stars
    296
  • 4 Stars
    98
  • 3 Stars
    41
  • 2 Stars
    36
  • 1 Stars
    20

Hotel stay

By

August 16, 2017

club

Overall our experience was ok. Breakfast was fair and the staff was very nice and helpful. I really didn't like the choice of furniture, but the room was clean so that was helpful

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Great staff, food not great

By

August 15, 2017

The staff were friendly and helpful. Loved the aroma of the lobby. The pool was poorly maintained (foggy water) - we picked the hotel in hopes of using the pool due to triple digit temps. The quality of the breakfast food was questionable. I was shocked given the quality I've experienced in other HIE hotels.

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Towel rings installed.

By

August 11, 2017

club

May i suggest towel rings installed on wall by sink outside bathroom. And another in the microwave / coffee area.
It comes handy when washing our hands at these areas.

Thank you.

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Weekend getaway

By

August 09, 2017

Loved the location and the staff. Close to or easy access to everything and very clean rooms. The staff was busy upon check in but made time to acknowledge my membership status and that i had everything I needed for my stay

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Great stay!

By

August 08, 2017

club

Was here for 3 weeks and not a problem one. Was upgraded to a suit which was great for me to have a place to prepare dinner. King size bed was super comfortable.

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Awesome location great staff

By

August 07, 2017

club

All the ladies at the front desk was excellent, but Jasmine(over night) was exceptional. Jasmine made you feel like you are at home with her hospitality and great smile. Thank you for the blanket Jasmine.

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Hotel

By

August 06, 2017

club

Hotel not updated room smell like mildew water stains on the curtains, rubber band holding the phone together in the bathroom. Late night hanging outside the hotel, kids at the pool unsupervised, pool smell like urine pool area not clean cups everywhere.

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Nice stay

By

August 05, 2017

Typical good quality HIE. Like most though the breakfast is not always the best but it will get you by. Rooms clean and staff helpful

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A place to stay

By

August 03, 2017

club

Great location near the highway and a variety of dining

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Elevators too slow

By

August 01, 2017

club

Elevators are very slow. I waited one time for 3 minutes for the elevator to come down at the main level. And, this hotel does not have any pay-per-view movies. I would not recommend this hotel.

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State Congress Meeting

By

July 31, 2017

club

Our organization was pleased with our stay at this Hotel. It was everything that we needed and the price was within our budget.

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Smelly room

By

July 26, 2017

platinumelite

I would look for another hotel.
It's a nice area, lots of restaurants around.
The room had a terrible smell.
Front desk sometimes is nice, sometimes not.
I left a voice mail for the manager, who never got in touch with me. I'm still waiting for her call.
Stay somewhere else.

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