Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.1

based on 469 reviews
80%
Recommend This Property

Ratings Breakdown

469reviews

  • 5 Stars
    278
  • 4 Stars
    75
  • 3 Stars
    41
  • 2 Stars
    40
  • 1 Stars
    35

Great stay overall

By

June 20, 2017

club

This stay was a great experience overall. The room was very clean and comfortable. It also was everything I needed for my stay. Breakfast was wonderful as well as the staff was very friendly. Pool was nice and relaxing to be in. Holiday Inn is always a excellent accommodating​ stay. Thank you for always being number one.

Read More
Read Less

Wonderful stay

By

June 20, 2017

platinumelite

Staff was wonderful, we had some extra requests and questions and they met them and were very friendly about them. Breakfast was good. Only downfall was a small pool but it worked for the time we were there. I would stay again if in that area.

Read More
Read Less

under remodel

By

June 20, 2017

club

This location is very convenient for travelers, right off route 40. It is currently being remodeled and not very attractive. Since it was very booked we were thankful to get the last couple of rooms available. Our jacuzzi room was very odd. The jacuzzi was huge and outdated.

Read More
Read Less

Dandridge location is strategic.

By

June 20, 2017

Dandridge is a good place to spend the night if you don't want to drive over the Smoky Mountains at night when you are headed east on I40. There are good dinner options at night and breakfast options if you want somthing more than their sorry breakfast.

Read More
Read Less

Comfortable bed and great breakfast

By

June 16, 2017

club

I stated my concerns in the previous sections that were made available at various points in this survey.

Read More
Read Less

Great services

By

June 16, 2017

platinumelite

Outstanding guest services! Room was very clean and comfortable. The breakfast was outstanding and we'll stocked with fresh food.

Read More
Read Less

Room size

By

June 15, 2017

Very nice and more than we expected...clean and comfortable

Read More
Read Less

Excellent experience

By

June 11, 2017

platinumelite

I have stayed at this property numerous times. Renovations have been made, but the staff and value for the $$$ is excellent. Always a pleasant experience in our travels.

Read More
Read Less

Holiday Inn Express Stay

By

June 09, 2017

platinumelite

Excellent customer service, great staff nice room.

Read More
Read Less

Grounds around hotel.

By

June 07, 2017

club

The grounds around the hotel need much work! It was very trashy around the building. It looks like renovation material and large storage containers have been left along the back of the building; including an old grill. My husband remembers material like this on our last stay over a year ago.

Read More
Read Less

Cost should be equal to quality.

By

June 06, 2017

club

Overall - satisfactory

We have stayed at several Holiday Inn Express hotels and have been very pleased but this inn and one other were not up to expectations. Didn't feel price equated to quality.

Read More
Read Less

Location, cleanliness, courtesy of staff

By

June 05, 2017

platinumelite

Clean hotel with friendly staff. Breakfast food very good and consistent as expected. Location to Carson Newman University' and Gatlinburg was perfect.

Read More
Read Less