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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4.1

based on 416 reviews
78%
Recommend This Property

Ratings Breakdown

416reviews

  • 5 Stars
    241
  • 4 Stars
    67
  • 3 Stars
    36
  • 2 Stars
    38
  • 1 Stars
    34

Great stop off .

By

March 16, 2017

I pulled in to make the drive , the next day easier drive . I talked to the desk clerk and ask her the rate . I tried my IHG app and got the room 30.00 less . The hotel is clean and the rooms are nice and clean . Hotel clean . I slept well .

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A perfect nights sleep!

By

March 16, 2017

We arrived early in the afternoon of our stay. There was a sticker beside our room number, welcoming us as a Reward Member. The view of the mountains from our window was beautiful. So relaxing after driving all day. The beds could not have been more comfortable. I think this was our first stay at this location, not our last. There were several dinner locations nearby and it is a lot quieter area than nearby locations. The breakfast afforded us hot coffee and a good selection of items. We were back on the road, fully rested and satisfied with our stay at Holiday Inn Express, Dandridge

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ran into some issues, but not a bad stay overall

By

March 14, 2017

club

The room itself was nicely updated. The TV was enormous, and there was even a fireplace (which I didn't use) in the room. The view from the balcony was nice, although it would have been better if there weren't a bunch of storage containers in the parking lot (but those could have been there due to renovations or something). I ran into a couple of issues during my stay that weren't addressed, but I was able to work around them. I would stay here again.

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Very Nice New Hotel

By

March 12, 2017

club

We were tired from a drive through the mountains, and very happy to find a room at the hotel. It was a quiet room, and the staff was cheerful and helpful. Breakfast was great and we were on our way.

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Quaint place to stay

By

March 07, 2017

Great place to stay. WE were placed on the same floor as the college baseball team we came to watch which was awesome. Breakfast was excellent. Room large and inviting.

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Great staff. Very clean

By

March 02, 2017

club

The staff, especially the lady that checked me in was so helpful and nice. I ordered delivery from nearby pizza place. The desert calzone was awesome very clean.

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Excellent choice!

By

February 27, 2017

club

The wife and I had booked another hotel a few miles away for one night. when we arrived at that one, it was absolutely filthy, burn holes in the blankets, loud banging outside, poor customer service. we decided to look for another hotel, and I settled on Holiday Inn Express. It was amazing! Customer service was phenomenal, even so late in the day, and they got us into a room fast. The staff were approachable, friendly, and held great conversations, and were extremely helpful when we had any questions. They even allowed me to debug the guest computer in the lobby in the morning, as I saw it was running rather poorly. The breakfast was amazing as well, with prompt and courteous refills.

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Excellent service

By

February 25, 2017

club

The entire staff made my stay great, made recommendation for the area. Breakfast a nice feature, all fresh items.

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Dandridge Holiday Inn

By

February 25, 2017

club

I found the staff to be excellent. I was disappointed in that when booked online it did say had smoking room which wasn't true.

The room was clean and peaceful. Incomplete channel guide for TV. I had no hot water when first in room. Staff advised and when I returned to room later, plenty of Hot Water.

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Great hotel

By

February 23, 2017

Very great hotel for the price great value great staff

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Don't listen to other reviews

By

February 22, 2017

club

This hotel was fine. No issues. Clean. Friendly staff. Walls a little thin.

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Great Hotel

By

February 21, 2017

club

The rooms were clean.

Staff was friendly/helpful.

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