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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 375 reviews
95%
Recommend This Property

Ratings Breakdown

375reviews

  • 5 Stars
    288
  • 4 Stars
    60
  • 3 Stars
    14
  • 2 Stars
    7
  • 1 Stars
    6

Dayton made up for others mistakes

By

November 08, 2017

club

We booked a room through IHG 3 weeks before our stay. We receive an email confirmation and everything seems good to go. The day we arrive we find out our reservation was cancelled because the customer service rep who took our reservation failed to enter our email, and phone number. At this point I am 6 hours from home and it's getting late. We are in Chattanooga for my sons competition and there are zero hotels around. After spending an hour with customer service we finally find another room in Dayton -- 45 minutes north and totally out of our way. Plus the only room had 1 king size bed and we are a family of four. After a very long day we finally check in at 1:15am. The night manager was very helpful in aquiring a roll away bed and some extra blankets.

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