Rated 4.2 out of 5 by 176
Rated 2.0 out of 5.0 by PrevailingConditions Customer Service in the face of adversity.
My wife and I stayed at this property earlier in the week and was very pleased. I in particular was looking forward to staying another night on our southbound leg of our Minnesota vacation. When we arrived we were given a different room. This would not be unusual except we booked a handicapped accessible suite for both stays. The room we were given was a small hearing impaired room. When I brought this to the attention of the duty manager he told me that no other rooms were available that the hotel was completely booked. It would seem that our reserved and confirmed room had been given out in error. In short, we made due with the small hearing impaired room that was complimentary due to the hotels error. I don't understand why when a handicapped accessible room is booked and confirmed that the room can still be given to someone else?
July 2, 2015
Rated 5.0 out of 5.0 by PrevailingConditions Excellent Stay
My wife and I thoroughly enjoyed our stay at this property. Our room was spacious and nicely appointed in Modern IHG decor. The hotel staff were friendly and helpful.
July 2, 2015
Rated 4.0 out of 5.0 by jmg22 Nice Stop Right Off the Highway
We stayed here on a trip from Ohio to Northern Wisconsin. It's right off the highway and the executive suite was huge, a bonus given that we have 2 dogs, 2 bikes, and a car stuffed with luggage. Breakfast was awesome!
June 30, 2015
Rated 5.0 out of 5.0 by tortuga time Nice stay
Good property that I would recommend to anyone staying in the area.
June 28, 2015
Rated 5.0 out of 5.0 by psyguy Front desk staff and support staff
The staff was accommodating and friendly at all times and the support staff were equal in their attentiveness and went out of the way to be cordial. At times there was a lag in coming to the front desk but I understand they were multi-tasking
June 24, 2015
Rated 5.0 out of 5.0 by CBrand Clean rooms and Great service
We enjoy staying at the Holiday Inn Express when we come to Deforest. The staff is friendly and the rooms are clean, they serve a very nice breakfast also.
June 24, 2015
Rated 3.0 out of 5.0 by Work37 Needs updating
Generally good place to stay but rooms need updating
June 20, 2015
Rated 5.0 out of 5.0 by CHI_HITMAN Good location, EXCELLENT Staff
I stayed here with my 70+ year old parents while traveling for a family reunion vacation trip. The hotel was clean, the amenities were nice and everything was exactly as I have come to know and love about Holiday Inn Expresses in general. My parents are challenges with some mobility issues and I would like to highlight that the front desk when we checked in did all they could to accommodate their special needs by finding a room relatively close to a door so they would not have to walk far. Additionally, during checkout, my parents were struggling a bit getting their suitcases out of the room and to their car. When one of the members of housekeeping witnessed this, they offered to assist and help them all the way out to the car including loading their luggage for them.
Great service, thanks for doing a bit extra to make sure we were completely satisfied!!!!
June 19, 2015