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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 394 reviews
86%
Recommend This Property

Ratings Breakdown

394reviews

  • 5 Stars
    205
  • 4 Stars
    116
  • 3 Stars
    34
  • 2 Stars
    24
  • 1 Stars
    15

Friendly staff and clean comfortable room

By

June 26, 2017

platinumelite

The staff at this hotel are very friendly and accommodating. The room was very clean, well maintained and comfortable. For anyone who has business or is visiting Drake University, the hotel is within walking distance of that institution.

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Very Good room for reasonable price

By

June 21, 2017

club

Our stay was very nice at this hotel. We did have a wait for the staff at the front desk when check-in, not sure if it was because they where helping a guess or not. The room was very clean and the breakfast had everything we wanted and the food was good. will use this hotel when in the area again.

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Great place to stay in Des Moines

By

June 21, 2017

Comfortable bed, and very nice room. Probably the most extensive and excellent breakfast options.

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Quiet, clean room

By

June 20, 2017

club

Stayed for a night during a college orientation session. The room was clean and quiet and the staff very helpful. I'd recommend this hotel to anyone visiting Drake University.

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Much improved

By

June 18, 2017

My last stay ended with a disappointing review and an unpleasant experience. Happy to say the hotel has done a 180. From the moment Holly greeted me to the time Johnny said bye it has vastly improved. Thank you and you have gained my loyalty.

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Great Breakfast

By

June 17, 2017

platinumelite

Nice and clean hotel, always stop for the breakfast

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Clean, friendly staff, close to Drake

By

June 16, 2017

This is a nice hotel, clean, comfortable rooms. The breakfast options and quality are seriously lacking. We will stay here again and would recommend to friends and family.

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Comfortable beds

By

June 14, 2017

club

The beds in this hotel where clean,soft, and comfortable that I was able to sleep well.

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Nice stay

By

June 09, 2017

club

Beds and pillows are very comfy. Very clean and easy to get downtown and back.

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pleasant experience

By

June 09, 2017

club

I had a good experience overall, I slept well and the place was nice

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Great overall stay

By

June 08, 2017

club

I love staying at a hotel with a small town feel. This Holiday Inn Express is always our first choice when staying in Des Moines. The hotel is clean and the staff is always friendly and accommodating. With so many large hotels we have found that we don't always get the room that we requested, such as getting 2 queen beds when we are a married couple. They will make no attempt to make the error right, they just say "sorry but those rooms are gone" which is VERY irritating.

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Drake May 2017

By

May 25, 2017

club

The stay was very pleasant. The ONLY unfavorable criticism I have is that neither of the cleaning staff I encountered spoke English. I was only asking for an ice bucket, so it was not important enough to approach the front desk. Perhaps there could be some incentive program given to encourage the staff to learn English.

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