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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.2

based on 788 reviews
87%
Recommend This Property

Ratings Breakdown

788reviews

  • 5 Stars
    417
  • 4 Stars
    208
  • 3 Stars
    85
  • 2 Stars
    44
  • 1 Stars
    34

Staff made me feel welcome

By

May 25, 2017

club

I would highly recommend that family and friends stay at your establishment, in your city, when they visit no matter the reason.

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Pathetic Experiance second time....Dirty rooms....rude staff

By

May 25, 2017

THis is the second time I amm staying in this holiday INN express suits and I find the same bad experience like before.
Rooms has lots of dust. I changed my room but still found the same dust.
Air conditioners are old and make lots of noises and their filters are never changed so if you want to get allergic you are welcome.
When I complaint and asked to send somebody to help in changing the room.....receptionist told me in a rude tone that THIS IS EXPRESS people don't stay for long so we don't keep any staff . I said this is pathetic. She said I know sir but I cannot do anything.

I do not recommend this hotel to anyone. do not come and stay in this hotel.
Now on I will be reluctant to choose any hotel from IHG.

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Excellent hotel

By

May 25, 2017

club

Enjoyed our stay. The staff made our stay a memorable one. I would and have recommended this hotel.

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Great service

By

May 23, 2017

club

The person at the reservation desk help me get my stay point allocated to my account

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Great!

By

May 23, 2017

club

Best experience ever! My husband and i will most definitely be returning to this location!

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Good except for one thing

By

May 22, 2017

club

I enjoyed my stay at this hotel. The staff were great and accommodating. The only issue I had was that I found body hair in my towels. It was gross.

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Good value in nice City Location

By

May 22, 2017

club

Very comfortable stay in Detroit City center. It is close to Sports venues and an easy walk to various restaurants. The valet parking gets busy at times but the basic system works well. The hotel is older but seems to be in pretty good shape. The breakfast area was a good open space and the food was very good.

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Poor

By

May 18, 2017

platinumelite

Pillows, no bottled water, no phone service and nothing offered to compensate this problem, like when I asked for another bottle of water since I had to go down to the lobby to talk with them.

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Great weekend

By

May 17, 2017

club

Passing through Detroit and we chose this hotel. We've always had great experiences at Holiday Inn Express and Crowne Plazas so we weren't too worried. We were not disappointed and the hotel, staff, and breakfast was all very nicely done.

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Average Stay Nothing to rave about

By

May 16, 2017

club

It was an average room, but the bed was small. Would have enjoyed breakfast meat options of chicken or turkey.

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Great price, great stay

By

May 16, 2017

club

I was very pleased with my stay at the Holiday Inn Express in downtown Detroit. The staff was friendly, the room was clean and comfortable, and the amenities covered all the bases for what you would want in a hotel. I will definitely consider booking there again whenever back in Detroit.

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Great hotel

By

May 12, 2017

club

Comfortable beds. Friendly staff and great location.

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