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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 866 reviews
85%
Recommend This Property

Ratings Breakdown

866reviews

  • 5 Stars
    449
  • 4 Stars
    223
  • 3 Stars
    95
  • 2 Stars
    57
  • 1 Stars
    42

Friendly Staff

By

August 17, 2017

club

Building is becoming run down. The bathroom was needing repairs. After staying there my allergies triggered by possible mold that was in the bathroom. I had higher expectations for the suite we stayed in. The sink in the kitchenette area also leaked all over the counter.

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Poor Service and No Answers

By

August 17, 2017

We arrived to the hotel at 3:15pm, valet didn't get to our car til 3:45. We then waited in line for over another half hour only to get to the front desk and have them tell us, and about 50 other people that our rooms weren't ready. The manager didn't appear until 4:45, and had no answers to why we were unable to get into our room. At this point a 'riot' broke out, threats of the police being called were thrown about, and cursing, etc. and then the manager was never seen again. BUT! those who caused the raucous, got their rooms first- event thought they were SEVERAL spots behind in line. Everyone had places to be a 6:00pm (Tiger's game, or a concert). The staff gave keys to some people, they went up to their rooms, and it had other people's stuff in it! People were changing in the one-stall 'not public' bathroom, which took a long time to go through the line. We finally got our room keys over 2 hours AFTER we arrived at the hotel, threw our stuff in our room, put the 'do not disturb' sign on the door and left for the game. Thank goodness we won, or the weekend would have been a total loss.

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bad service

By

August 16, 2017

club

was disappointed in the service to check in. I missed my family and some friends because I was in line for almost an hour waiting to check in. Very disappointed.

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Perfect location

By

August 16, 2017

club

The location is perfect for a downtown visit. We walked to Greektown and nearby areas.

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service was horrible

By

August 15, 2017

I have stayed at the Detroit Express Holiday INN several times and never had customer service that was so bad. I called to see if my room was ready and they told me yes. So I got my luggage and parked my vehicle to find out, NO its actually not ready. We had people to meet up with and this put a bad start to our trip. I went back to front desk, where you could not get waited on because they were on the phone constantly. I went to lunch and came back to a long line out the door. It was horrible, we were suppose to meet up with friends at 3:00 and did not get to meet them because I spent and hour in line waiting to check in. I was so disappointed and will never go back. It was to stressful. But the rooms were clean and bed was comfortable. Its the service that was bad.

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Great service

By

August 13, 2017

club

Great service! Especially the maintenance man who helped us

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Good price for the location

By

August 13, 2017

club

Good value for thr plave in downtown. Dated carpet and room fixtures. But overall ok service.

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Stay for Astros Game

By

August 10, 2017

Room and breakfast was great. Sadly, the staff was less than helpful.

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Visit to Detroit

By

August 08, 2017

Had a great time, everything was great except for this very long questionnaire which I am tired of answering questions for!!!!!!!!!!!!!!!!!!!!

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Only worth it for the good location

By

August 06, 2017

club

Good location, terrible valet parking service and staff. Breakfast room is a disaster if you're not downstairs in the first hour it is open for breakfast.

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Family one-night stay

By

August 03, 2017

My family and I were in town for a baseball game and stayed one night here. Staff was very friendly and attentive. The hotel and rooms were clean. We paid for a room with 2 queen beds, pretty surprised as to how small it was, especially for 4 people however we did not spent too much time in the hotel so it did not matter to us. Breakfast was a good selection, some of the things were okay. Not the best I've had though. Hotel is perfect distance away from Sporting events--extremely convienient! This was our 2nd time staying here, we will probably stay here again.

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Great Hotel - Poor Parking

By

August 02, 2017

club

Did not like the parking arrangements. Was not informed that I would have to pay additional $27 per day for valet. So we used an outside lot which cost $20 per day.

Really need to add hot tub to the pool area and make sure the pool is cleaner.

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