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Rated 3.5 out of 5 by 54 reviewers.
Rated 2.0 out of 5.0 by Comfortable Rooms The hotel is clean and the beds are comfortable. Parking is tight, so our big van was a challenge in the small lot. It would be nice if the staff were more mannerly. When we checked in, we walked by an employee smoking on a bench by the front door, a most unpleasant welcome. A couple of times we tried to get off the elevator and were met by staff members and cleaning carts getting on who didn't back up to let us off first. When we were checking out with kids, suitcases and a full size harp, one of the housekeeping staff (with a cart) grabbed the elevator we were waiting for, went ahead of us and said she'd just be a minute and send it right back up. I was stunned. The staff member serving in the breakfast area wasn't very cheerful and was not pleased at being asked for routine replenishments during the breakfast hour, making for a somber start to the morning. Overall, we had a pleasant night's rest and got on our way with full stomachs, but that's it. July 7, 2014
Rated 5.0 out of 5.0 by Excellent Customer Care We totally enjoyed our stay at Holiday Inn Express in Dillard. The people were extremely nice and the service was excellent. July 7, 2014
Rated 5.0 out of 5.0 by Great staff I was told during check-in that this hotel was losing it's Holiday Inn Express accreditation because it is only a two story structure. This is a bad decision and should be carefully reconsidered. The staff at this hotel is very friendly and helpful, let them stay in your HI family. July 7, 2014
Rated 4.0 out of 5.0 by Hot breakfast food bins were empty Eggs and bacon were all used up and not replenished during the 10-15 minutes we were in the breakfast room, otherwise this was a great place to stay. July 2, 2014
Rated 5.0 out of 5.0 by Mountain trip Very clean and quiet place to stay, the breakfast was awesome and the lady who prepares it will make it that much better, was pleasantly surprised with the accommodations and plan to return June 30, 2014
Rated 5.0 out of 5.0 by OUR dillard Experience Dillard's Holiday Inn Express was one of the nicest hotel experiences we have ever had, and the hotel staff was absolutely outstanding. The rooms were nicely furnished, very comfortable, and our room was a handicap accessible, so it was adequate for all our medical eqyuipment, with plenty of outlets, etc. The breakfast was delicious, and the hostess in the breakfast room was just wonderful. I cannot think of anything that we needed that was not provided, and we hope to return there again in the near future. June 26, 2014
Rated 2.0 out of 5.0 by Could be better Nice folks (the few who were there) but poor bed and bath conditions. Mattress was nice but sheets were dirty. June 25, 2014
Rated 4.0 out of 5.0 Very nice people and area The only person we encountered was Shandel (I hope I spelled her name correctly) at the front desk. She was very friendly, certainly an asset to this hotel. Our room was nice and clean, but in the middle of the night I realized the AC wasn't cooling properly. Too much trouble to move the family so I didn't tell them at the time. It wasn't bad, just not cold. Otherwise, it was a great place to stay. June 25, 2014
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