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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
80%
Recommend This Property

Overall Experience

4.2

based on 657 reviews
80%
Recommend This Property

Ratings Breakdown

657reviews

  • 5 Stars
    363
  • 4 Stars
    152
  • 3 Stars
    58
  • 2 Stars
    48
  • 1 Stars
    36

Excellent Staff

By

June 26, 2017

platinumelite

Out here on business and the staff was very supportive. Room was clean and ready when I arrived and always fresh when I returned in the evening

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Not the best HIE I've stayed in by any means

By

June 26, 2017

platinumelite

The check in staff must have been having a bad day. I was not properly greeted or acknowledged as a member (Platinum). Interior areas are very dated and need renovations pretty badly compared to most HIE hotels I stay in. Probably not going to be staying here in the future.

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Great staff

By

June 23, 2017

club

I was in town for business. I have stayed at this property a few rims prior and as usual no surprises. Friendly staff and great rooms

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NIce and Clean

By

June 22, 2017

The hotel was very well kept and comfortable. My stay was enjoyable and the location was perfect for me. I would recommend

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below average

By

June 21, 2017

This property seems to be operated by non-holiday inn company. So overall didn't find anything quite familiar. Both hotel and carpet seems quite old. Not feeling cleaning and comfortable in the room. The bed are comfortable, so my sleep overall is quite good. Will not stay next time for sure.

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Wedding

By

June 20, 2017

I wasn't in the room very much but everything was fine when I was there.

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Leisure

By

June 20, 2017

platinumelite

Very good experience with the breakfast. The front desk staff was helpful and friendly.

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Helpful, friendly staff : great value: comfortable bed

By

June 20, 2017

club

The desk attendant was friendly, offered an upgrade, helped with my wifi phone connection. Housekeeping staff was friendly. The breakfast had lots of choices and was refilled quickly. The 24 hour courtesy coffee station was a real plus. Checkout was fast and efficient. Great stay.

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Smelled horrible

By

June 19, 2017

Hallways smelled moldy and my room smelled like someone smoked a packed of cigerates before I arrived.

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excellent service

By

June 15, 2017

club

was happy with the stay and would definetly stay again.

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Comfortable stay. Close to restaurants and shopping

By

June 15, 2017

platinumelite

We decided to stay here as it was close to the Benedictine college campus in Lisle

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Downers Grove

By

June 14, 2017

Great experience as always. That is why I only stay in an IHG facility when I travel.

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