Rated 4.2 out of 5 by 481
Rated 2.0 out of 5.0 by Gary53072 Bad Experience
This hotel did not meet expectations for a Holiday Inn Express. The rooms are in need of renovation. Our first room reeked of smoke as well as the hallway at that end of the floor. Our replacement room was satisfactory. The second room that our party used had an air conditioner that did not work properly. The staff did their best to help rectify the situation, but they were so busy because the hotel seemed to be understaffed for the amount of guests that they had that evening. This was not a good experience compared to what I have come to expect from a Holiday Inn Express. I plan on finding an alternative hotel next time that I am in the area.
June 14, 2016
Rated 4.0 out of 5.0 by Cooper820 Great Stay!
The General Manager of the hotel recognized us as Gold Elite IHG Rewards Club members and checked us in - - he was very friendly and outgoing. He upgraded us to a two-room suite.
Our suite consisted of a living room with large desk and wheeled office chair, wet bar with sink, microwave, small refrigerator and Keurig coffee maker.
There was a pull-out couch, coffee table, entertainment center with three drawers for clothes, and a large flat-screen TV with many channels and excellent reception.
Our bedroom had a very comfortable king-size bed, an entertainment center with three drawers for clothes, a comfortable easy chair and a large flat-screen TV.
The bathroom was small. It had a large rain-type shower head - - high volume of water and good pressure. Hot water was almost instant. There were large, thick, fluffy matching bath towels, hand towels and wash cloths.
The A/C did a very good job - - suite was always comfortable - - could cool the room quickly.
The carpeting was thick and clean throughout our suite.
The complimentary breakfast was good - - best scrambled eggs we've ever had, hot signature cinnamon rolls, pork sausage links, turkey sausage patties, very good biscuits and gravy, bagels, pancake machine, (3) fruit juices, bananas & apples, coffee.
The lobby was very inviting with a fire in the fireplace.
The hotel was quite full including a bus load of middle school children on a field trip - - but, it was very quiet - - we did not hear any noise (if there was any) in our suite.
We will stay there again when we're in the area.
June 13, 2016
Rated 5.0 out of 5.0 by terrancep Great weekend
Thanks for a comfortable stay...if i had any comments for improvement, it would be for your cleaning ladies. I was DIRECTLY across from the room where they keep their supplies.
I know we laugh and joke at work, when possible, but they need to remember that some folks sleep late when on vacation. They were LOUD. As well, I spoke directly to one of the ladies and asked her to do a late cleaning for me, she agreed but I got nothing. Fortunately, the wonderful JODIE was working and gave me fresh towels and coffee.
I loved the courtyard on the side of the building. I've never seen that before. It was a great place to relax and smoke my cigar.
Overall, it was a great stay. Tell the extra tall dude, I think Porter is his name, to get on board with the CAVS!!!
June 13, 2016