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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 700 reviews
93%
Recommend This Property

Ratings Breakdown

700reviews

  • 5 Stars
    490
  • 4 Stars
    123
  • 3 Stars
    46
  • 2 Stars
    27
  • 1 Stars
    14

Clean and friendly

By

September 18, 2017

Great place to stay. Place was clean and staff were very friendly. Have stay here multiple times and plan to stay again when travels bring me into town.

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Poor heating/cooling system

By

September 18, 2017

Lobby was extremely cold as was our room. We tried everything we could and contacted staff more than once in the four days we were guests. Staff very helpful but couldn't make it work either. We got very frustrated and were ready to leave. We stay in many motels in a year but have never had that much trouble regulating temperature. No other Holiday Inn has been so problematic in our experience.

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Adequate

By

September 12, 2017

This property seems to have gone down hill over the past couple of years and the staff was much less attentive to guests than during my past stays. The structure itself does not seem to be holding up well and looks older than it is. I am concerned about this hotel and am considerable less likely to stay here after my last visit. Disappointing; it doesn't need to be this way.

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Comfortable, but improved service

By

September 11, 2017

club

I would not recommend staying here if you are on business and the hotel stay is supposed to be direct bill. I had to pay for my stay when the stay should have been directly billed to the the company I work for.

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quiet room

By

September 11, 2017

I like this brand because is basicly consistant in each property so know what you are getting.

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Clean spacious rooms.

By

September 06, 2017

club

Clean and spacious room. Helpful staff. Good breakfast. Not far from downtown Dubuque and Galena, Illinois.

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Very Nice

By

September 05, 2017

club

It was a very nice stay. The room was very clean, Very comfortable bed. Breakfast was great. The pool and exercise room was clean and very nice to use.

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Great service, comfortable bed

By

September 03, 2017

We've stayed at this hotel every year since it was built. This time it was for 6 nights in a two room executive suite.
||
PROS:
Very comfortable beds, helpful

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Rude check-in employee

By

August 30, 2017

Bed was comfortable, room was clean;
Check in was rude, short, in a hurry and just unpleasant;
Others in block were upgraded when they didn't want or ask to be; told there was no desired room choice (for example...no king bed instead of two queens) when person behind us was allowed to change to king from 2 queens; very inconsistent service

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Better than other Holiday Inns

By

August 29, 2017

platinumelite

I travel a lot for work, and this is by far the best holiday in express I have stayed at. It was a newer building, and the rooms were very clean. More TV channels to choose from than other hotels. Staff was friendly, food was good, and as soon as anything ran out, it was replaced quickly.

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Very quiet

By

August 29, 2017

club

Very quiet nice breakfast easy to find nice area of town close to restaurants

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Nice room

By

August 27, 2017

club

I liked best was the bed. After a long day, it was nice to be greated with comfort.

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