Rated 4.6 out of 5 by 82
Rated 2.0 out of 5.0 by hb24 Okay room, terrible service
The room that we eventually stayed in was fine in terms of comfort and cleanliness. However, there were many other problems. I was told that we would be able to check in at 3pm. However, we arrived at about 3:30pm and were told that no single room of the type that we chose was clean. So we waited until 4:30 for them to clean the room. When we got into the room, it smelled like smoke, even though we were in a non-smoking area. We went down and they moved us to another room, so it wasn't actually until 5pm that we were in our room. Even worse, there was no parking at all! The hotel does park and fly for people and there are never any spaces. We drove around the whole complex twice and went inside to inquire about spaces. The desk person said that there should be a place. There wasn't. We had to park at a nearby restaurant and then they told us to move across the street to the Hilton and park. They then told us that park and fliers would be back and there would be spaces left. We went down, and there were still no spaces at all. How can you not provide parking spaces for your guests!!! At least the continental breakfast was nice.
February 27, 2014
Rated 5.0 out of 5.0 by Deb _G great staff
As a crew member who stays here often, I appreciate the wonderful service & treatment we get from all the staff. From shuttle drivers, especially Mary, to housekeeping, to front desk, especially Jessica & Victoria, to management staff - all make us feel very welcome. And rooms are very comfortable and accomodating. Thanks!
February 26, 2014
Rated 5.0 out of 5.0 by Garden 01 Nice large room.
The part with couch, table and chairs was really warm and unable to find heat control. The staff was very pleasant especially as busy as they were due to the storm. Great about giving coupons to the Green Mill next door for drinks and eats.
February 25, 2014