Rated 4.5 out of 5 by 423
Rated 3.0 out of 5.0 by Shruti Did not feel welcome
The lady at the reception seemed to hate the job of welcoming guests and we did feel unwelcome during the entire 15 minutes we were in the lobby. She was curt to the point of being almost impolite. She was unconcerned about our requirements and her behaviour amply demonstrated the fact that she wasn't at all interested to even hear about what we were asking. In fact her attitude was 'couldn't care less' since we had already paid for our stay, we would have to stay there.
This was our first experience at Edinburgh and completely unacceptable at any IHG property
May 28, 2015
Rated 5.0 out of 5.0 by GGBob Family Holiday
We had 4 rooms. The whole family had a great experience in Edinburgh. The hotel was great and there were no problems.
May 24, 2015
Rated 5.0 out of 5.0 by mike-from-austin Attentive and friendly staff, comfortable room
Positives: Very friendly staff, decent room, good price, free breakfast, free wifi, good location.
Negatives: Small TV, bed a little too soft for me.
Overall: Recommended and will stay here again if I return to Edinburgh.
May 21, 2015
Rated 5.0 out of 5.0 by AdrianJB Relaxing and comfortable base for Edinburgh visit
Staff excellent, in particular Victoria at front desk. Room comfortable, clean and well appointed. Would certainly stay there again on future visits to Edinburgh.
May 21, 2015
Rated 5.0 out of 5.0 by Darrel2890 comfortable and great service
Had a great time. Great customer service. Would recommend this hotel to anybody. I will definitely stay again.
May 13, 2015
Rated 2.0 out of 5.0 by felix188 poor breakfast
breakfast was cold, not much to choose from, dining room was too small for the amount of guest staying, no customer service in the dining room at all.
May 12, 2015
Rated 5.0 out of 5.0 by Jenickers21 Staff welcoming, room and bed comfortable.
This particular hotel is used when on business in Edinburgh.
Always find staff welcoming and helpful.
Good breakfast available in good surroundings.
Room quiet and warm.
May 12, 2015
Rated 5.0 out of 5.0 by Clanmother A Warm Welcome
We truly enjoyed our stay at the Holiday Inn Express, Edinburgh Royal Mile. The service was stellar and the attention to our every need was very much appreciated. We will be returning again next year and look forward to another wonderful experience. Thank you to everyone who made our vacation extra special.
May 11, 2015