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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.6

based on 550 reviews
93%
Recommend This Property

Ratings Breakdown

550reviews

  • 5 Stars
    402
  • 4 Stars
    111
  • 3 Stars
    20
  • 2 Stars
    9
  • 1 Stars
    8

Best Staff Experience

By

September 18, 2017

The staff in El Paso were the friendliest hotel staff I've probably ever encountered. I walked away with a great experience from each individual I talked to, and I was experiencing many issues that week (not from the hotel, from the unit I work for) but they were able to assist every time. Also, they offer rides to any restaurant within a 2-mile radius, and there were too many to choose from. Rides to and from airport were prompt. The only issue I had, was I had called a driver to pick me up from the restaurant I was dropped off at and it took over an hour and a half. They had to wait for someone at the airport who called them too early, so it wasn't their fault.

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Great Stay

By

September 10, 2017

I was in town for business. Very convenient location to base and airport. The hotel staff was extremely professional and courteous. The hotel was clean and my stay was overall great. Would definitely stay again.

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Great value hotel

By

September 09, 2017

club

Room was clean, staff was friendly, we were upgraded to a suite which was amazing since we have 2 young children. The variety at the breakfast exceeded my expectations.

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Maintenance problem..NOT HERE!

By

September 08, 2017

When I walked in the room I noticed the AC was not working. I went down to notify the desk and change rooms. By the time I got back upstairs, maintenance had already been in the room and fixed the AC. I have started to expect the best from this IHG location.

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HIE are great.

By

September 07, 2017

HIE always fulfill me needs for a Hotel. My go to option when traveling. Never had a problem with any staff on any of the locations I have stayed at.

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Great place to stay

By

September 07, 2017

club

Really great service. food was good and the room was clean.

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Friendly staff

By

September 06, 2017

platinumelite

Clean hotel and friendly staff, but wish they would be more proactive to quite noisy guests and groups

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Great service and location

By

September 03, 2017

club

Staff were friendly and attentive. Hotel and rooms were clean and up to date with what I would expect from Holiday Inn Express. Breakfast selection was excellent and there were many restaurant options nearby for dinner. Close, straight shot to the airport.

We used El Paso as our staging and departure point for a romantic adventure in Southern New Mexico.

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Very clean

By

August 30, 2017

club

The room was very clean but the time on the clock was off an hour and the light bulb in the lamp next to the bed was burned out. These are little things that don't really impact my stay, but when I arrive after midnight after a horrible flight, I don't feel like changing the time on the clock and looking for a lamp that works to turn on. I think the staff should notice the wrong time on the clock when cleaning.

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HIE El Paso

By

August 30, 2017

The hotel was clean and the staff was very courteous.

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Customer Service

By

August 27, 2017

club

The staff was very friendly and professional. You can tell they have been trained well.

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Clean and close to the Airport

By

August 26, 2017

club

Scar, who drove the shuttle, was incredibly kind and personable. Thank you for the ride! This is a great, affordable hotel to stay at while visiting El Paso.

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