Rated 4.3 out of 5 by 225
Rated 2.0 out of 5.0 by Scarlett39 Disappointed
My family stayed one night at this particular hotel. I expected the high standard of service, cleanliness and comfort that I have always found at a Holiday Inn Express. In this case though I am deeply disappointed.
The young man who checked us in was flippant and quite possibly new to the realm of customer service. He did not offer any options to reducing the cost of the room since we did not have our IHG membership number on hand. Had he offered options, we would have used our AARP discount. I think he was trying to be playful and friendly in his banter but one member of my family was upset by his comments.
The room we were put in was musty and damp. The bathtub was dirty. There was a dirty hand towel on the rack. There was hair on the pillowcases and sheets of one bed and a tick crawling in the other bed.
The bedside lamp in the room did not function properly, the wifi was slow and I suspect the AC could use a bit of maintenance.
The woman who checked us out the next day said she could fix our bill and use the AARP discount. I was never asked for my AARP card to apply to the discount. She stated that I would receive extra rewards points for our troubles but I'm not entirely sure that they have been applied as of yet.
The best part of the stay was the breakfast. The woman who was putting the concessions together did an exceptional job considering the set up personnel had not done their job completely (hot water container was not plugged in). She tracked down hot water for those that required it and responded to queries with courtesy and professionalism.
I know that Holiday Inn Express has a high standard of quality and customer service as their norm so I'll chalk this up to a fluke.
June 20, 2016
Rated 5.0 out of 5.0 by Daimndlady Comfortable bed
The bed was very comfortable. I have a bad back and I was able to sleep through the night and wake up able to walk.
June 14, 2016
Rated 5.0 out of 5.0 by Oriole1 Pleasant stay
Over all the stay went very well. Checking in the staff at the desk was a bit confused but finally got things resolved. The room was clean and comfortable. The breakfast was more than adequate. The servers kept everything well stocked. I would recommend staying at this hotel.
June 2, 2016
Rated 5.0 out of 5.0 by jkahler Great place to stay!
The entire team made my family feel welcome and the hotel/room was clean and odor free.
May 31, 2016
Rated 5.0 out of 5.0 by Vegas09 Awesome nights sleep and breakfast was great
The bed was so comfortable and the pillows were awesome. I am not used to getting a better nights sleep in a hotel than in my own bed. Breakfast was very good as well.
May 31, 2016
Rated 5.0 out of 5.0 by Diann43 Great hotel for service
Had a great experience from the time I arrived until I checked out. The staff was friendly and check in went swiftly.I highly recommend this hotel.
May 30, 2016
Rated 5.0 out of 5.0 by Henley06 Noise level at night
The guest across the hall from me were in and out of their room until after 2:30 am and every time they left the room they slammed their door so I received limited sleep. I believe they were going out to smoke. The next time I will request not to be by people who smoke or be booked next to an occupied room if possible.
May 26, 2016
Rated 5.0 out of 5.0 by TimothyJM Personable and professional staff
The staff at the Elizabethtown/Hershey Holiday Inn Express have always been exceptionally friendly and helpful, even on their busiest weekends. I've also witnessed their kindness with other customers. The rooms and common areas are kept thoroughly clean as well.
May 25, 2016