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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 338 reviews
92%
Recommend This Property

Ratings Breakdown

338reviews

  • 5 Stars
    230
  • 4 Stars
    72
  • 3 Stars
    12
  • 2 Stars
    14
  • 1 Stars
    10

The Staff

By

May 21, 2017

club

The staff makes your first impression of the hotel. They strive and work hard keeping up the appearance and accomdating the guests. It is the staff that makes me a repeated guest.

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Entire Hotel Under Renovation

By

May 18, 2017

club

The entire hotel was under renovation and we were not made aware of this before we booked our trip. The floors of the hotel were a mess. The signs on the ways were all laying on the floor. The was debris scattered all on the floors of the hallway. There were men literally replacing wallpaper, painting, and removing air conditioners during our entire stay. When we tried to get moved to another floor, we were told that the entire hotel was being renovated and that we basically have to deal with the condition. The furniture in the rooms were in terrible condition with rips in the computer chairs and chipped wood on the tables. I would not recommend this hotel because you will not be getting what was advertised on the website.

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Clean and Courteous Service

By

May 12, 2017

club

Will come back not only in this Holiday Inn Express but all other same hotels nationwide if my points will be honored.

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Comfortable bed but that was it

By

May 12, 2017

club

I was disappointed. Loud, poor working toilet. Office chair look as if someone drove by and saw it on the street so they decided to use it for the room. I tried multiple times to call front desk to no avail. They did extend my checkout but knocked on my door twice before my checkout. I will not come back here

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Hotel stay

By

May 11, 2017

club

Once remodel is done may be better. Ask questions.

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Travel trip

By

May 07, 2017

club

I went out for a walk and when I came back from the walk the key card did not work.
The room had conditioner but no shampoo.
The Price of the room was toooo high for what you got.

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Horrible Hotel in Elk Grove

By

May 03, 2017

club

-Customer Service was lacking
-Rooms are falling apart
-Management won't respond to request to discuss unsatisfactory stay

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my stay

By

May 03, 2017

club

clean and comfortable in a great location in the Sacramento area. The neighboring shopping center has so many stores to visit as well.

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Our stay on the way to LA

By

April 29, 2017

club

Hotel staff are very co-operative and felt happy with our stay. Satisfied for the money we paid.

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Great Experience

By

April 27, 2017

club

Sophia at the front desk was wonderful. She was very polite and even came to our room when the television and telephone weren't working. She also accommodated us with a late check out, allowing my family to spend a little more time with my grandson. One of our electronic devices would not connect to the wifi which was a bit frustrating, but we got through it. Our stay was a very good experience. I will choose to stay with the Holiday Inn in the future even though i found the weekday prices a bit too high.

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Great service

By

April 24, 2017

club

The customer service was extraordinary..the lady at the front desk was amazing and so helpful

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Comfortable room and friendly staff

By

April 22, 2017

The staff was very friendly and my room was clean and comfortable. This was my first visit to this location and based on my experience here I plan to stay here again when I return to the area.

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