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Rated 4.6 out of 5 by 332 reviewers.
Rated 5.0 out of 5.0 by Best Sleep in a While A very comfortable bed, a very clean room and a friendly staff. All combined to make for a wonderful stay. We will certainly stay here next time we are in the area (in two weeks) and will make Holiday Inn Express our go to hotel. The prices are reasonable for the service and I found the room cleaner than more expensive hotels. I am a very, very pleased customer. February 5, 2016
Rated 2.0 out of 5.0 by Comfortable Bed but no swimming pool access It was a comfortable bed maintained neatly. But there were no toiletries provided in the bathroom. This facility is a big building with many number of rooms but the breakfast area is very small and not easily accessible with not many usual choices with Holiday Inn. We have stayed in Holiday Inn at various locations with good breakfast, but this facility does not have much choices. Also before traveling to this place we called up to inquire the accessibility to indoor swimming pool and we were assured that the pool would be open. So we chose this location as my 6 ear old autistic daughter loves to swim. We also extended our time of stay the next morning only for the accessibility to the pool. However the pool was not accessible until 7pm even though the check in time was 3pm. The next day pool was not accessible again. It really hurts if you choose something to give comfort to your kids specially autistic but they don't get it. Being a platinum member I am dissatisfied with this. February 3, 2016
Rated 5.0 out of 5.0 by Clean and comfortable rooms I recently booked 2 rooms for my family attending an event in the area. Hotel was pleasantly very clean, rooms were spacious and updated. They also had a good selection for a hot breakfast. Staff was helpful and courteous. Will stay here again. February 3, 2016
Rated 5.0 out of 5.0 by Ongoing performanceThis This has been our "place to stay" for the past 5 years as we have family in the area. We stay 6/8 times during the year, and can rely on consistent performance and conditions time after time. We have come to know several members of the staff over the years, and it makes you feel "homey" and not just staying at a hotel, which can be impersonal Looking forward to being back in April! . February 3, 2016
Rated 4.0 out of 5.0 by Quick but nice Only stayed one night with the family. Kids enjoyed the pool. Breakfast needs some improvment January 21, 2016
Rated 5.0 out of 5.0 by Great service and excellent rooms I was travelling with several member of my extended family just after Christmas, including an elderly aunt who has some physical disabilities. The ADA accessible room was, according to my aunt (who is very widely travelled - dozens of countries, resorts, and cruise ships) - "the best handicapped room I've ever stayed in". Obi, the desk agent who checked us in, was the epitome of professionalism and courtesy. January 20, 2016
Rated 5.0 out of 5.0 by The best place to stay I always enjoy my stay there, the hotel has everything that I need, clean comfortable rooms and clean beds and bathrooms. The breakfast is always great and I love the staff members there. January 18, 2016
Rated 4.0 out of 5.0 by Convenient to the Columbia Surgical Institute The Columbia Surgical Institute does eye surgeries very close to the hotel. I had a major eye surgery the day of our stay and needed to stay in the area overnight for the follow-up appointment the next day. I wanted to stay as close as possible. The staff was SO accommodating to allow my wife and I to check-in early. I am very appreciative. They also upgraded us to the handicapped-accessible room. The extra bars in the shower helped me greatly. The second floor room was located unfortunately just above the hotel entrance. The windows or AC unit allowed air from outside to draft in the room. There was a BIG issue with cigarette smoke entering the room from the smokers standing outside the entrance to the building. It was stinging my eyes (one eye had just been operated upon) and made my wife choke. The staff did identify the problem----I had though someone was smoking in the corridor or the room next door. They didn't offer to move me, and I couldn't ask after they had been so accommodating to let us check-in so early. I would stay here again, though I hope my eye surgery days are over! I would recommend it strongly to anyone having eye surgery just behind the hotel. January 17, 2016
  • 2016-02-08 T14:21:22.368-06:00
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