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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

4

based on 357 reviews
78%
Recommend This Property

Ratings Breakdown

357reviews

  • 5 Stars
    197
  • 4 Stars
    67
  • 3 Stars
    30
  • 2 Stars
    33
  • 1 Stars
    30

Room Type Not Guaranteed?

By

May 24, 2017

club

I like Holiday Inn Express hotels and normally don't have any issues, but upon arriving at this hotel, I was not greeted as an IHG member, when I got to my room, it was not the whirlpool room that I reserved. When I went down to the front desk to ask about it I was told that the room type was not guaranteed only the reservation was guaranteed. This makes no sense to me at all as I have reserved double bed suites and king suites before and when I arrive that was the type of room that I received. I was told I could move to a whirlpool room the next day if one was available, then I was told that the room rate for the king suite they put me was cheaper than my reservation rate, yet when I got my bill I was charged for a rate for the whirlpool room. Also when you stay in Denver you expect part of the hotel to have a view of the mountains. This hotel provided a great view of rooftop air conditioners and parking lots. Still not turned off on Holiday Inn Express hotels, but definitely would not stay at this specific property again.

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Don't check in during late evening. Go elsewhere.

By

May 23, 2017

platinumelite

No one at desk at 8:30 pm. Waited over 15 min for someone to show up. Both desk people were elsewhere. Phone number provided on desk sign didn't go anywhere but to a disconnect. When clerks returned they were rude and defensive. Failed to read my profile, asking the questions already answered there. Room was dirty. Don't stay there.

On positive note, general manager was responsive and day staff were great.

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Best hot breakfast and service

By

May 19, 2017

While the rooms are showing a bit of wear and tear, the staff here is wonderful along with the best breakfast at any hotel I stay at. I travel 50 weeks of the year and this is one of my favorite places to stay.

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Excellent Hotel

By

May 17, 2017

club

This place was a great stay on my trip through Denver.

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Denver Tech

By

May 16, 2017

Overall great stay do to the helpful and friendly staff. I do suggest that the carpets are replaced soon. They are old and stained. This gives the appearance that the room is not clean when it is.

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Great hotel

By

May 12, 2017

club

Love the staff will be stay again great place to sleep with nice beds and great pillows food places was near by overall great place to stay

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Good Stay with great service

By

May 10, 2017

Very nice staff. Well located for area attractions. Nice amenities. Rooms are very comfortable.

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Good Value, Great Location

By

May 05, 2017

club

Only 10 minutes or less to all the businesses in the area, and close restaurants close by.

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Shower was cold & never got hot. Front desk said that would provide points

By

May 05, 2017

The shower never was hot & all guests had the same problem. The front desk stated that they were going to give us points for the inconvenience. Never have received them 2 months later still waiting.

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Good

By

May 04, 2017

club

I would stay again, they came both times I called to bring us towels

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Friendly and Courteous Staff

By

May 02, 2017

I was very pleased with the service and staff . The room was nicely cleaned, and bed was very comfortable! The breakfast was always fresh and service staff very pleasant!

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Good room, great staff.

By

May 01, 2017

platinumelite

Another enjoyable stay. Staff was very friendly. Room was clean, food was good. Overall, another great experience.

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