Rated 4.0 out of 5 by 25
Rated 2.0 out of 5.0 by Coffeelion Not what it seems
Have just come back from a week long stay at this property. While initially choose it because it had been recently renovated, I was very disappointed with the overall experience. Here is why:
*New rooms yet the AC takes its time to warm up the room and there is a draft coming from the (closed) window.
*Full renovation but the internet is very slow and did not work properly in the lobby. Reported it and the Front Desk staff only said "sorry, there is nothing we can do about it"
*Front Desk and Restaurant Staff was curt and dry in conversation, bordering on unfriendly. No recognition of IHG status at check in.
*Breakfast was very simple (but have to admit the coffee was great)
*HORRIBLE cell phone reception. If you market yourself as a business hotel, this is a big no, no. Had to walk outside to get reception, never in the room, hallways or parts of the lobby.
On the plus side, there was one young Front Desk attendant that far outshone the rest of the staff in his customer service skills. The rooms were quite ok in size, good bed and pillows and ample bathroom.
February 2, 2014
Rated 4.0 out of 5.0 by Onkeltom Weihnashtmarkt in Essen
Wir waren geschäftlich eingeladen zum Besuch des Weihnachtsmarktes in Essen, obwohl wir nur circa 30 Kilometer entfernt wohnen, haben wir uns für eine Übernachtung in Essen entschieden.
Der Check Inn war förmlich, und freundlich!
Das Zimmer war ein ruhiges Zimmer zum Innenhof.
Ein klar strukturiertes Business-Hotel nicht mehr und nicht weniger.
Der Service am Frühstücksbuffet war wohl personell fehlgeplant.
Leider nur eine Mitarbeiterin, welche das Buffet nachfüllte und die Tische abräumte.
January 23, 2014
Rated 4.0 out of 5.0 by Melman007 Pleasant stay, nice price
We stayed with our 2 kids at this hotel for 2 nights. The room wasn't very big, but it is absolutely one of the best HI Express hotels we've been to. The complimentary breakfast was good value for (no) money, the bed and sofabed were comfortable, the bathroom compact but spacious enough (good shower cabin), first time ever we didn't run out of kleenex tissues in a hotel room, considering the kids' running noses and the rainy weather. Only improvement would be to have some wardrobe hooks mounted to the wall near the entry of the room so you can hang your clothes/coats somewhere, because the available closet is in style with the room: small. And complimentary wifi would also be more in line with current times (I paid 5 euro for 24hrs connection).
You need a little walk towards the shopping mall and city center which can be a showstopper for some elderly, but it didn't stop us from enjoying our stay. I always thought that HI Express hotels were max. 3 stars, but if you consider everything including the friendly staff, I can understand why it feels like a 4 star hotel,
December 29, 2013