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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.4

based on 498 reviews
93%
Recommend This Property

Ratings Breakdown

498reviews

  • 5 Stars
    314
  • 4 Stars
    126
  • 3 Stars
    31
  • 2 Stars
    17
  • 1 Stars
    10

Dirty, Cold, Old, Water issues, etc.

By

November 16, 2017

I hate to leave negative reviews, but this was the worst stay at a hotel I have ever experienced.

1) lobby - understand where undergoing renovations but that has been going on for over 6 months as I stayed 6 months ago. It was under 40 degrees out and the front doors were left open for hours so lobby was very cold and uncomortable. THe TV was loud and someone associated with hotel was watching it while 3 of us were preparing for a business meeting in the freezing lobby. Uncomfortable, loud, etc. THen the alarms went off 2 x in 20 minutes.
2) No running water - restrooms downstairs had unflushed toilets for hours - so fun to smell/look at. The rooms had no running water as well.
3) Showers had hot cold reversed and upside down - so took a while to get hot water figured out
4) rooms were old and uncomfortable

seriously thinking about switching to another hotel rewards due to this experience.

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