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Holiday Inn Express & Suites Fairbanks

400 Merhar Avenue , Fairbanks, Alaska 99701-3166

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 793 reviews
86%
Recommend This Property

Ratings Breakdown

793reviews

  • 5 Stars
    462
  • 4 Stars
    188
  • 3 Stars
    59
  • 2 Stars
    44
  • 1 Stars
    40

Excellent Stay

By

December 26, 2019

platinumelite

Excellent Holiday Inn experience, couldn't have expected more from the staff. Room clean, comfortable and the mattress was perfect. Breakfast was great. Enjoyed our stay.

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No breakfast and not secure

By

December 26, 2019

club

Breakfast was supposed to be open until 9:30, but at 9:00 when we went down, it was completely out of food and they made no effort to re-stock. Our kids had to eat dry cereal and hard boiled eggs. Also our room was double-booked and another guest was given the key to our room at 12:45 am. They made no apologies for it and in fact bothered us again 15 minutes later to verify our last name.

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Poor customer service

By

December 25, 2019

My family and I are frequent guests, and I have and there has always been a good service but today is the exception. The idea of the getaway is to be able to relax and enjoy, not having to listen to the jokes and comments of the staff in the hallways from very early in the morning, preventing one from sleeping peacefully, then knocking on the door and telling you that you have to leave the room and when you try to explain to the them that the previous night you had requested late check out and was authorized by the front desk staff, the employee replies that there is no such thing as that. There is very bad communication between employees, and towards the customers.

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Best hotel in the area

By

December 24, 2019

This has to be one of the best hotels in this area.

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Amazing service, but the noise

By

December 23, 2019

club

Everyone there was super nice and helpful in helping me have a wonderful time. The only two times I didn't like was during breakfast when they had no more bacon and during the night, people kept running in the halls and slamming their doors. Woke me up couple times. Other than that, great experience, will reccomend.

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Pool broke

By

December 18, 2019

We get dressed to come down and enjoy the pool and whirlpool which was why we picked this hotel over others.

We go in to use it only to find the pool and whirlpool being drained :( Staff claimed it had just broke and wouldn't be available for at least a day maybe longer.

Asked desk if there would be a refund, and she almist laughed and said no, not for things they couldn't control.

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Great Property

By

December 17, 2019

Great location, clean property, Great Staff. Close to restaurants, gas stations, and shopping if needed.

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Under staffed and Noisy

By

December 10, 2019

it seems that this hotels front desk is currently understaffed. Unfortunately there were school children staying and they were quite noisy. we did not complain as we did not want to burden the front desk with complaints that chaperons should have been dealing with.

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Friendly staff

By

December 08, 2019

Sociable, helpful front desk staff even though they were unable to correct the cable television connection being out for the two days I was there

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Great bed

By

December 03, 2019

club

Convince to hiway and restaurants and shopping. Great location, close to school.

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Estadía en IHG

By

December 01, 2019

club

Excelente estadía se la recomendaría a todos mundo

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To see the North lights

By

November 28, 2019

Enjoy the warmth of the room and the adventure of the far north. Enjoy Alaskan winter sports.

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