Rated 4.5 out of 5 by 254
Rated 5.0 out of 5.0 by White Oakian Almost perfect
Only complaint is the thermostat on the a/c had some lag time in it ( a little too warm, then a little too cool). This is true of almost all hotel units. EXCELLENT breakfast!
August 20, 2015
Rated 2.0 out of 5.0 by Seriously1968? Cleanliness didn't match the amount paid
This room was very expensive for the value offered. The pool was closed for cleaning on a Saturday night. It was very loud outside of our door. The room wasn't properly cleaned after our first night stay. They didn't clean the hot tub. The bed was half made. The room wasn't vacuumed. Our refrigerator was cracked open upon returning for the 2nd night stay.
The front desk was attentive. I was provided a bottle opener as soon as I asked for it and the gentlemen at the front desk was very nice. Another front desk employee did come and help us with the operation of the television.
Overall, the bad outweighed the good on our trip. However, my complaints are 100% correctable. I blame management for not communicating their expectations better to their employees and not having a quality assurance plan in place that could be properly implemented.
When a hotel demands the rates I paid, that hotel needs to be on top of their game. The money you got from me wasn't earned. I deserve an apology and a refund.
August 18, 2015
Rated 5.0 out of 5.0 by jennifer1007 clean room and very nice people at front desk
when we arrive the guy at the front was so nice and helpful. the pool area was clean and the room as well so glad we stayed there
August 17, 2015
Rated 5.0 out of 5.0 by elliowl39 Excellent accommodations
This hotel was by FAR the best in the area, based on location, convenience to major roads and close to great restaurants and banking. Shopping downtown Hendersonville was just a short distance away.
I enjoyed my stay and didn't want to leave.
August 14, 2015
Rated 5.0 out of 5.0 by martin751 Leisure Trip
Nice place to stay on way to South Carolina. Very restful night stay. Breakfast was good. The free pancakes in the evenings was interesting, but would have appreciated cookies instead.
Would stay here again.
August 13, 2015
Rated 3.0 out of 5.0 by traveler626 It's okay
The rooms are small and the value isn't that great for the price of the rooms. The staff was very attentive and quick to address any needs, however.
August 9, 2015
Rated 5.0 out of 5.0 by pain!!! Nice extras
Very nice breakfast. Addition of the evening pancake snack very nice feature.
August 9, 2015
Rated 4.0 out of 5.0 by Merita12 clean room, location, good service
We stayed only one night. I rated room and comfort as good because the hotel is getting a bit dated. I also thought that the price was a little too high for the area. Overall, it had all the good quality of a Holiday Inn Express and the breakfast was exceptional even beyond our other usual stays at an Express. The pool was cloudy and I wish there was a way to make the pool a bit more open and airy as the chlorine was too much and my husband could not see under the water.
The Cracker Barrel next door was a nice surprise. My favorite food on the road!
I also appreciate that you have asked me for a review. We just stayed 5 days in Gatlinburg and I can't even find a place to review this hotel (not a Holiday Inn Express)
August 9, 2015