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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 982 reviews
87%
Recommend This Property

Ratings Breakdown

982reviews

  • 5 Stars
    581
  • 4 Stars
    226
  • 3 Stars
    75
  • 2 Stars
    53
  • 1 Stars
    47

On way to cruse

By

July 22, 2017

platinumelite

The stay was great from the start when they pick us up at airport to time they took us to are ship

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Boy Scout trip to Islemorada for Seabase sailing trip

By

July 22, 2017

platinumelite

The highlight of this location is clearly the staff. The staff are very friendly and helpful. This location is currently conducting major construction (significant expansion of facility). If this were completed it would have received significantly higher ratings on appearance. So once completed I would definitely stay here again. All in all this Holiday Inn Express provides a solid value (it provides shuttle service to/from hotel and airport) along with providing a breakfast.

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Nice room

By

July 18, 2017

club

Great value for money. Clean and comfortable rooms. Good service.

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Dirty room

By

July 17, 2017

club

Sheets were not clean and bathroom had an " X" in the mid God mirror.

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bad odor in rooms

By

July 17, 2017

club

Old mold problem, using strong fragrance to mask odor. Could not fall asleep, woke up congested and with a headache. Also someone got stuck in the one elevator.

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excellent service

By

July 14, 2017

club

The hotel is well maintained, excellent service, hotel staff are very friendly

Love to stay in the same hotel if we visit next time

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Everyone is so nice

By

July 13, 2017

club

Very helpful pleasant staff all around, free breakfast, fridge and microwave in room, short walk to convention center

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Under renovation

By

July 12, 2017

platinumelite

Good thing it's being renovated because the breakfast area is too small the pancake machine did not work in the air-conditioning unit had to be replaced in my room.

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Ok stay

By

July 12, 2017

club

They were doing a lot of upgrading I assume because the property was mosey and construction going on everywhere!

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Great service

By

July 12, 2017

club

I had a medical situation where I needed to get to the emergency room. The hotel shuttle driver Dave took me there and picked me back up. Tia was able to help me understand how Uber works so I could take one to a 24hr pharmacy. The General Manager Gloria Williams was excellent in the service she provided by getting my daughters eyeglasses that she left behind packaged securely and mailed to our home address.

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Great stay!

By

July 08, 2017

club

We stayed in a King room and it was great! The room and bathroom were clean and well-appointed. The bed and pillows were very comfortable. The front desk staff were great and very accommodating.

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Great stay pre cruise

By

July 08, 2017

platinumelite

We stayed at this hotel one night pre cruise. We traveled carryon only and it was convenient to the port, Walgreens and restaurants.
We were able to walk a block to Walgreens and purchase the items we needed for our cruise that weren't allowed in our carryons (copious amounts of sunscreen come to mind).

Glen at the front desk was outstanding. He recommended the trolley and the water taxi for something to do that evening. He explained how each worked, the cost, and the pros and cons. He recommended a great restaurant/bar on the IC, Pirate Republic. I had the best alfredo I have ever had. Thanks for making our stay a positive and enjoyable experience!

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