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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 332 reviews
93%
Recommend This Property

Ratings Breakdown

332reviews

  • 5 Stars
    265
  • 4 Stars
    42
  • 3 Stars
    9
  • 2 Stars
    9
  • 1 Stars
    7

Business Traveler

By

May 22, 2017

club

Very nice stay. As nice as a hotel could be for home away from home for business.

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Great Staff

By

May 18, 2017

platinumelite

On recent stay at Ft Smith property we found everything as you expect at HIE, my biggest impression was with the courtesy and helpfulness of the staff.

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Service

By

May 15, 2017

club

We were greeted by Treavor, a friendly and courteous way to begin our stay. Comfortable room and bed. And great shower. At your great breakfast, we were greeted by Phyllis, a very friendly, helpful employee.

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My stay

By

May 14, 2017

Not as good as it was several years ago. Still very clean and nice staff

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Excellent staff

By

May 07, 2017

club

Staff outstanding in service. Clean rooms..We have visited this location year after year and will continue to stay.

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Holiday Inn - Phoenix Ave.

By

May 04, 2017

Great place! Nice staff with great chocolate chip cookies every night.

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Always a good experience

By

May 01, 2017

club

first thing that happened was the person at the front desk recognized me from a previous stay, gives you a good feeling. all staff were friendly, the room was great, and the breakfast was good. not sure about the new pump bottles of shampoo in the shower...

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very disappointed

By

April 23, 2017

Overpriced. Too many issues. I was very disappointed. Hard time finding outlets to plug in devices. Bathroom wall was cracked and peeling. Toilet wouldn't flush. Refrigerator had very strong burning electrical smell, I had to unplug it.
WiFi was terrible (would only work in the bathroom, no signal in the main part of the room.)
I won't be staying here again. I booked there to earn IHG points but this HIE was not up to typical standards.

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great hotel

By

April 22, 2017

I would recommend this hotel and all other Holiday Inn Express that I have stayed in overnight.This hotel was spacious. Chandelier in lobby was impressive as well as huge bouquet of flowers. Reminded me of the Beverly Hills Hotel.

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Overall wonderful.

By

April 21, 2017

club

One of the most comfortable bed in any hotel I stayed. Everyone super nice.

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As expected

By

April 20, 2017

The hotel is nice but I didn't expect anything less.

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Great Staff

By

April 13, 2017

club

I left early than the breakfast time, but the staff made sure they put breakfast out for me every morning.

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