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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 888 reviews
87%
Recommend This Property

Ratings Breakdown

888reviews

  • 5 Stars
    550
  • 4 Stars
    186
  • 3 Stars
    75
  • 2 Stars
    38
  • 1 Stars
    39

Bad stay

By

October 17, 2017

club

Shuttle and elevator horrible we ended up spending a ton of money on ubers

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Awesome Stay

By

October 16, 2017

club

We loved it. The hotel was full but we never knew it from our room. Slept so well and didn't even have to wear my ear plugs. I was worried about traffic sounds due to location but that was not an issue at all. Breakfast was great. I'd love to go visit again.

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It was good until

By

October 11, 2017

Every thing was good until house keeping knocked on the door every 20 minuets starting at like 7:00 am

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Great service

By

October 11, 2017

club

I have previously stayed at this property and will do so again.

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Bad Experience

By

October 09, 2017

club

Hotel sold out and only one of two elevators was working. The wait for an elevator was sometimes 10 to 20 minutes. How the City allowed a 6 story hotel to be built with no service elevator is beyond belief. Staff indicated that they were waiting on a part for the elevator. really. This is 2017 with overnight shipping to major metropolitan areas . Unacceptable management response. We were on the fifth floor and my wife is on a cane. Stairs were not an option. We had a block of rooms for our son's wedding. Our guests were very disappointed in the holel.

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Not a Pet Friendly Hotel

By

October 07, 2017

club

I was charged $86.25 non-refundable fee for my pet Chihuahua. When I had inquired prior to making reservation I was told that it was about $25.00. The hotel clerk was not so friendly also.

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Great Access and Comforting

By

October 05, 2017

I enjoyed my stay. the breakfast was very good. Parking was in a very lit condition. Service was very congenial. I really liked the quick checkout tag on my door.

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Comfortable stay

By

October 05, 2017

club

Enjoyed my stay, came to FTW for business and the hotel provided bus services that made my stay very nic

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Hotel Stay

By

October 05, 2017

club

I loved that we were less than a mile away from Cook Children’s hospital.

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Great Hotel

By

October 05, 2017

The rooms are clean, the staff is courteous and the breakfast is quality. I would definitely recommend this hotel.

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Great customer service with free shuttle.

By

October 04, 2017

club

Great customer service. Great location offering free shuttle service within a 3mi radius was perfect! David the shuttle driver was excellent. Very friendly and informative. Will definitely stay in the future.

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Super Relaxed

By

October 04, 2017

club

Room view was great. It was quiet and cozy. No problems.

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