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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 421 reviews
91%
Recommend This Property

Ratings Breakdown

421reviews

  • 5 Stars
    276
  • 4 Stars
    87
  • 3 Stars
    25
  • 2 Stars
    21
  • 1 Stars
    12

Good location, value for the price.

By

April 26, 2017

platinumelite

Odd that the room numbers are on a piece of paper taped to the door. Wifi very slow and lacks range. Otherwise a good stay. Friendly staff, good breakfast and great location.

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Great location, comfortable hotel, great rooms

By

April 25, 2017

club

Enjoyed this place. The staff was pleasant and welcoming. Breakfast was excellent. The newly renovated rooms were so clean and comfortable. The pool could use some updating, also a sitting area outside would be really nice, but no major complaints.

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Weekend Trip

By

April 25, 2017

The best staff interaction we experienced was with “Lucy” in the morning at breakfast.

What a wonderful person and an asset to this location.

She was very attentive to our every need and a truly beautiful person.

Thank you Lucy for sending us on our way in such a positive manner.

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Buffalo

By

April 24, 2017

Check in was nice and pleasant. It is a quiet hotel for sleeping.

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Good place...but breakfast dragged down my rating

By

April 22, 2017

The check in, check out was excellent. They even let us use their freezer to save our supply of venison. The rooms were recently updated but lacked attention to detail. If I can see the drywall by the shower plumbing there is something wrong. The breakfast attendant seemed to concentrate on her phone more than keeping the food fresh. If not for these two things, I would give five stars.

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Comfortable bed and great service

By

April 21, 2017

All personnel were very friendly and helpfulComfortable bed and great service. We were very pleased with all the services

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leisure travel

By

April 19, 2017

Typical Holiday Inn Express accommodations. Should have been told that the pool was not available and construction was ongoing.

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Frankfort HIE

By

April 19, 2017

Very nice hotel. Safe and quiet. A very attentive and polite staff. Makes the entire trip enjoyable.

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Special Parking

By

April 18, 2017

platinumelite

I especially appreciated the Platinum Member parking spaces - this is the FIRST time I have experienced this and it was very much appreciated.

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Great stay!

By

April 11, 2017

Excellent service and a great night's sleep. The breakfast in the morning was a great way to start off the day.

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Tremendous service in Lu

By

April 06, 2017

platinumelite

Planning to stay again this month on return trip. Had booked in WV holiday inn but decided to stay at same holiday inn express in Frankfurt again

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Frankfort stay

By

April 04, 2017

club

Excellent room. Needed more furniture. Front desk staff should have stood up to greet us rather than remaining seated.

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