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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 409 reviews
91%
Recommend This Property

Ratings Breakdown

409reviews

  • 5 Stars
    268
  • 4 Stars
    83
  • 3 Stars
    25
  • 2 Stars
    21
  • 1 Stars
    12

Business Trip

By

March 29, 2017

club

The room was clean. The breakfast had many choices and it was very good.

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Deplorable Staff

By

March 25, 2017

club

To make this short, here is a brief summary of what I encountered at this hotel:

1.) Construction was going on, and the construction crew were rude and acted like you were always in their way. I felt like I should apologize just for leaving my room.

2.) Tried to buy some items at the concession stand and was told by the desk attendant he didn't know how to ring it up so I should probably just go to the store and buy it there. Which I did. So much for convenience.

3.) My guest couldn't remember our room number and the desk attendant got rude with him and called the cops on him instead of just waking me and asking if he was my guest. Completely overreacted and should absolutely not be working in any sort of hospitality.

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Kaybob

By

March 24, 2017

platinumelite

Love this hotel where everyone goes above and beyond to my you comfortable.

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New Renovations

By

March 22, 2017

club

The new renovations looked great...The Hotel looks 1/2 empty as only one of 3 floors were complete

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Very nice

By

March 20, 2017

club

Very nice! Very clean, nice beds, nice breakfast. I will be returning.

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Disappointed

By

March 20, 2017

I used reward points for a one night stay and I ended up disappointed. The desk host greeted me and recognized my level of status, handed me keys and turned and walked to the back room. I had to wander around to find my room. Once I found my room, which had paper posted with room numbers taped on the doors. My high status garnered my wife and I a beautiful first floor room with a view of a brick wall. The bed was comfortable and I did get a good nights sleep. Overall just did not feel welcome.

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Me.

By

March 11, 2017

club

Great service but under remodeling Internet remembers old passcode making connection difficult. Breakfast was so so. Room was clean

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Nice Hotel

By

March 02, 2017

club

Excellent hotel for price. The location was convenient for accessing the Interstate and downtown Frankfort.

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Nice hotel for the area

By

February 23, 2017

Comfortable room and friendly staff. Decent breakfast and very helpful staff. Room was very quiet; no outside noise. A little pricey, with no military or government discount

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Under renovations, but a good stay

By

February 20, 2017

The hotel is under renovations, so the pool is not available I think they need to get that fixed pretty quick. The staff is friendly

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Ideal motel

By

February 17, 2017

platinumelite

Great location, quiet, clean, comfortable bed and pillows.

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Room

By

February 15, 2017

club

Awesome. I loved it. The room was very nice and clean. Everything was great. Renovation is great

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