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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 474 reviews
95%
Recommend This Property

Ratings Breakdown

474reviews

  • 5 Stars
    400
  • 4 Stars
    38
  • 3 Stars
    21
  • 2 Stars
    10
  • 1 Stars
    5

Great breakfast

By

February 24, 2017

club

We make sure that when we travel, we make a reservation in advance so we can get the room.
Holiday Inn Express is our first choice. Clean and we like it because of the breakfast.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I have passed on your comments to my team members and we are appreciative of the fact that you were 100% satisfied. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Family stay

By

February 21, 2017

platinumelite

Stay here all the time. We Vista family and friends. This is the most reasonable and comfortable hotel in the area. The staff is always friendly and helpful. We plan on staying here in the neAR future.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Wonderful stay!

By

February 21, 2017

club

I would recommend this hotel for anyone passing by this location. Staff was incredible as well was the room and the cleanliness. Will be staYing with more holiday inns if they are like this one!

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Great Experience

By

February 20, 2017

Everything was very clean, updated. Staff was very friendly. Would highly recommend.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Franklin Ky

By

February 17, 2017

club

Nice room, need to do a better job of cleaning. everyone was friendly, don't get a room near the lobby, the noise all night is awful.

Posted byHotelStaff
February 22, 2017
Dear valued guest Greetings & thank you for writing. I'm sorry that your stay at my facility was not satisfactory. We have tried to contact you several times to know the details of your complaint . Unfortunately you have not replied back to any of our emails or telephone calls . Please contact me at your earliest so I can address with you the specifics of your grievience. You can contact me at hiexfranklinkugmgr@gmail.com or you can call @ 270-586-7626. Thank you and I'm once again sorry for your inconvenience Sincerely Santosh Xavier
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Disappointing

By

February 16, 2017

First stay at Express, not impressed floor tile loose in bathroom and grout coming out.

Posted byHotelStaff
February 17, 2017
Dear valued guest Greetings & thank you for writing. I am so sorry that your stay with us was not satisfactory. We try very hard to ensure that every guest who stays in our facility is 100% satisfied. I did a research on your complaint and I found that you had originally come downstairs and pointed out the mistake in the room and you were offered to move to a different room but you declined our offer? I'm not sure why you chose to stay in the same way that you are unhappy with? Nevertheless coming back to the flaw you found in our room. As it was previously never mentioned by any other guest who have stayed in in that room and for that reason I will have it looked at and if it warrants repairs I will have it fixed so that we leave no room for complaints by any guest to raise the same complaint as yours. Once again I'm really sorry for the inconvenience and I hope that we will see you again in the near future Sincerely Santosh xavier
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Comfortable room and great breakfast

By

February 14, 2017

club

Room was very clean and mattress/pillows very comfortable. Breakfast was very good and the service staff was excellent

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Great all around experience!

By

February 14, 2017

club

Couldn't have asked for anything more! Great staff, facility, and overall experience!

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Very nice place to stop

By

February 12, 2017

platinumelite

Hotel is conviently located off I65 right near the KY and TN border. We have stayed here before and enjoy this hotel. It is very clean, and comfortable.
We enjoyed the very nice breakfast with a lot of selections and the hot items were hot and other items nicely arranged.
Sharon did a great job of keeping everything fresh, and the coffee pots filled.
Would definitely would stay here again.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Delicious breakfast and 24 hr fitness room

By

February 10, 2017

platinumelite

- 24 hr fitness room allows to workout even after a long day with multiples of business meetings.
- Delicious breakfast to re-gain energy after the meetings and workouts.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Perfect.

By

February 04, 2017

club

Excellent night sleep in this hotel. Once I shut the door, I never heard another guest, not even my husband and kids next door. We have a big family and rented 2 rooms. The pool was clean and warm, breakfast was fresh and filling, and both rooms were spotless. Highly recommended.

Posted byHotelStaff
February 26, 2017
Dear valued guest, Greetings and good morning! Thank you for writing a positive review about your experience with us. I shared your positive experience with the rest of my crew who contributed to making your stay 100% satisfactory. In the meantime please keep us in mind when you are here in our town please make it a point to come back and visit us. We will appreciate it very much. Yours truly santosh xavier and his franklin ky team.
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Best Holiday Inn Express Experience and Great Staff

By

January 31, 2017

platinumelite

This stay was the best HIE experience we have had over the years. Every staff member was incredible attentive and pleasant. The rooms were very clean and comfortable. The breakfast was the standard HIE food items, but the staff serving in the breakfast area made a huge difference in their interaction with the guests. It was such a great experience that we made reservations to stay there on our return trip back home. We will definitely be back as we travel through the area.

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